Quality Assurance Case Manager - CA

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Job Title: Quality Assurance Case Manager

• Reports To: Case Manager Supervisors
• Program: WIOA Title I – Adult & Dislocated Worker
• Location: Orange County, CA - Brea – 3 days per week, Laguna Niguel – 2 days per week
• Employment Type: Full‑Time, Non‑Exempt

Work Environment: 100% Onsite

About Career TEAM

Career TEAM is a nationally recognized, high‑tech workforce development company that combines innovative technology with expert workforce professionals. Our team, including career advisors (case managers), job developers, trainers, designers, and engineers, work collaboratively to deliver solutions that address today’s workforce challenges. We are driven by a shared mission to accelerate the human condition.

Position Overview

The Quality Assurance Case Manager plays a vital role in maintaining program integrity, supporting long-term employment outcomes, and promoting continuous improvement. This position is responsible for conducting file audits, monitoring documentation and data accuracy, supporting follow-up services, and working closely with leadership and frontline staff to ensure compliance with contractual, regulatory, and organizational standards.

Through ongoing monitoring, feedback, and collaboration, the Quality Assurance Case Manager helps cultivate a culture of accountability, quality, and continuous learning, ensuring participants receive effective, compliant, and impactful services. In addition to quality assurance responsibilities, this role also provides direct services to adults and dislocated workers. The Quality Assurance Case Manager is a participant-centered professional with expertise in WIOA programs and training services. Responsibilities include delivering case management services, developing individualized employment plans, providing labor market information, coordinating employer-driven training opportunities, and connecting participants to community resources.

The role also involves delivering supportive and follow-up services in alignment with Workforce Innovation and Opportunity Act (WIOA) requirements, ensuring accurate and timely data entry in CalJOBS, and supporting participants in achieving economic self-sufficiency. The Quality Assurance Case Manager must be able to build strong, effective working relationships with a diverse range of individuals, including those from populations that may be more challenging to serve.

Key Responsibilities

VIP Support & Job Retention

• Provide intensive case management services to registered customers within the One‑Stop Workforce system.
• Conduct intake, eligibility determination, and enrollment for WIOA Title I Adult and Dislocated Worker participants.
• Perform comprehensive assessments to identify skills, strengths, barriers, and employment goals.
• Develop, implement, and regularly update Individual Employment Plans (IEPs) and Objective Assessment (OAs)Summaries.
• Maintain regular contact with participants through interpersonal, virtual, and telephone appointments and provide a substantial service.
• Provide quality documented case management for your clients
• Provide career planning to all participants (including those in training) in all areas related to gaining/retaining employment and career advancement.
• Two documented client interactions per client per month.
• Provide job development and assist participants in unsubsidized job placement earning a livable wage.
• Conduct customer follow‑ups and gather meaningful participant feedback to inform service and process improvements
• Will carry a case load of 15 active participants, and 20 clients in follow-up.  

Compliance & Documentation

• Conduct weekly documentation and compliance reviews to ensure completeness, accuracy, and alignment with contract requirements
• Ensure case records, service documentation, and follow‑up entries are accurate, timely, and compliant within the electronic data system
• Review financial‑related activities prior to monthly invoicing to confirm alignment with documented services
• Monitoring & Quality Assurance
• Provide internal monitoring and quality oversight for all program components
• Conduct file audits and reviews, comparing participant records against system reports and compliance standards
• Identify trends, patterns, and common data entry or documentation errors and provide corrective feedback
• Provide clear documented findings to Case Managers on audit findings and corrections
• Retrieve, review, and organize participant files and support documentation for monitoring and audit purposes
• Present weekly quality assurance updates and audit findings to program leadership

Training, Technical Support & Collaboration

• Keep QA tracker updated
• Collaborate with Supervisors to create targeted training solutions addressing recurring compliance or data issues
• Partner with program leadership to implement quality improvement strategies and corrective actions
• Staff training for new hires on QA requirements

Data Management & Reporting

• Proactive Caljob reporting: Days to soft exit, last case notes within 30 days, open activities, open referrals, job by desired occupation
• Work closely with Case Managers to reinforce high‑quality narrative case notes that reflect participant progress and outcomes
• Maintain accurate, organized, and up‑to‑date records across both electronic and physical files

Professional Approach

• Maintain professional, positive, and responsive communication with funders and partners
• Approach work with Career TEAM’s “ZAG” mindset, demonstrating adaptability, problem‑solving, and continuous improvement
• Collaborate with leadership to identify risks, trends, and opportunities resulting from file reviews and audits

Additional Responsibilities

• Perform other duties and special projects assigned to support program success

Minimum Qualifications

Education

• Bachelor’s degree or higher, or an equivalent combination of education and relevant experience

Experience

• Minimum 2 years of experience in social services and/or case management
• At least 1 year of experience in career services, workforce services, or recruiting
• Minimum 1 year of experience working with WIOA programs, policies, or procedures

Technical Skills

• Proficient in Microsoft Office (Word, Excel, Outlook), email, and internet applications
• Experience working in electronic case management or workforce data systems

Knowledge, Skills & Abilities

• Strong understanding of WIOA program requirements and service delivery standards
• Exceptional attention to detail with strong organizational, analytical, and critical‑thinking skills
• Ability to manage high volumes of work while maintaining accuracy and meeting deadlines
• Strong written and verbal communication skills
• Ability to work independently and collaboratively within a team environment
• Demonstrated professionalism and discretion when handling confidential and sensitive information
• Strong multitasking ability with a proactive, solutions‑focused mindset

Other Requirements

• Valid California Driver’s License

Compensation & Benefits:

Salary: $31/ hr
Salary is commensurate with education and experience.

Career TEAM offers a competitive benefits package, including:

• 401(k) with generous employer match
• Medical, dental, and vision insurance
• Paid holidays and paid time off (accrual‑based)

Work Week

• Monday – Friday 9am-5pm, 1 hour lunch

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.