Resource Room Navigator

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Resource Room Navigator
REPORTS TO: Program Director
LOCATION: San Luis Obispo, CA
EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

Career Team is looking to hire a Resource Room Navigator who will be responsible for supporting the daily operation of the American Job Center (AJC) Resource Room and serving as a primary point of contact for customers accessing workforce services. The Resource Room Navigator welcomes and checks in customers, helps identify their immediate needs, provides hands-on Resource Room assistance, and connects customers to the appropriate staff, workforce programs, community partners, and other resources.
This position also supports customer access to employment and career resources by maintaining current job boards and community resource information, assisting customers with CalJOBS and other Resource Room technology, and facilitating weekly service orientations and career preparation workshops.

The Resource Room Navigator is often the first point of contact for job seekers, employers, and community partners visiting the AJC and plays an important role in creating a welcoming, organized, and accessible environment while helping customers understand and navigate the services available to them.

Your Impact on Career Team’s Success:
● Greet and check in job seekers, employers, community partners, and other visitors to the AJC, creating a welcoming and professional first point of contact.
● Assist customers with the check-in process and accurately identify the reason for their visit to help connect them with the appropriate service, staff member, or partner.
● Provide hands-on assistance in the Resource Room, including helping customers access computers, printers, online resources, job search tools, applications, and other available technology.
● Assist customers with CalJOBS registration and navigation, including creating or accessing accounts, resetting passwords, developing profiles, uploading resumes, conducting job searches, and accessing available employment resources. Revised 10.19.2026
● Maintain current and organized job boards, hiring information, community resources, training opportunities, workshop schedules, and other Resource Room materials so customers have access to relevant and timely information.
● Facilitate weekly AJC orientations that introduce customers to available workforce programs, services, partners, resources, and opportunities within the Career Center.
● Facilitate career preparation workshops on topics such as resume development, job search strategies, interviewing, workplace readiness, and other employment-related skills.
● Maintain knowledge of workforce programs, community partners, and available resources in order to appropriately refer customers based on their individual needs and identified barriers.
● Help customers navigate available services and route them to the appropriate Career Team staff, co-located partner, workforce program, or community resource for additional assistance.
● Provide information by phone, email, text, and in person regarding AJC services, workshops, hiring events, employment opportunities, and other available resources.
● Support workshop and orientation registration, maintain attendance information, and follow up with customers who have been referred or expressed interest in AJC services.
● Coordinate with Career Team staff, workforce partners, community organizations, and other service providers to support effective referrals and help customers access available resources.
● Provide person-centered customer service and help maintain an inclusive and accessible environment for individuals with diverse backgrounds, abilities, needs, and barriers.
● Answer incoming phone calls, respond to general inquiries, route calls and messages to appropriate staff, and assist with basic office and Resource Room functions.
● Notify staff when customers or partners arrive for scheduled or walk-in meetings and assist with identifying and reserving appropriate meeting space when needed.
● Maintain a clean, organized, professional, and customer-ready reception and Resource Room area.
● Monitor Resource Room computers, printers, and other equipment and promptly identify or report equipment, technology, supply, or accessibility needs.
● Support other Resource Room, customer service, outreach, orientation, workshop, and Career Center activities as needed to ensure customers receive timely and coordinated access to services
● Provide customers with access to customer satisfaction surveys, encourage participation, collect completed surveys, and accurately enter responses and related data into the appropriate tracking system to support service evaluation and continuous improvement.
● Approach each day and task with a “ZAG” mindset
● Other duties and projects as needed Revised 10.19.2026

This is a 100% onsite position, and the selected candidate will be expected to work in person at the location listed above. Bilingual English/Spanish skills are preferred but not required.

To Qualify for This Role, You Must Have:
● High school diploma or GED required.
● Previous experience in a front desk, reception, customer service, or similar customer-facing role preferred.
● Comfortable using standard office equipment, including computers, printers, scanners, and multi-line phone systems.
● Comfortable facilitating presentations, orientations, and workshops for individuals and groups.
● Ability to work effectively with a culturally diverse customer base while demonstrating cultural awareness, sensitivity, professionalism, and respect.
● Strong computer skills, including proficiency with internet-based applications, email, Google Workspace, Zoom, and Microsoft Office applications, including Word, Excel, and Outlook.
● Strong organizational and time-management skills with the ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
● Excellent verbal and written communication skills, with strong attention to detail and accurate data entry.
● Strong interpersonal and customer service skills with the ability to communicate effectively with job seekers, employers, community partners, and staff.
● Ability to learn and navigate workforce-related systems, resources, and programs and clearly communicate information to customers.
● Valid driver’s license required.

Additional Skills/Knowledge Career Team Would Love for This Role:
● Associate degree or higher preferred.
● Experience with or knowledge of WIOA-funded workforce development programs, contracts, or services preferred.
● Demonstrated ability to multitask, anticipate needs, take initiative, and proactively address priorities in a fast-paced, customer-focused environment.

Salary: $52,000 - $58,000
Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.