Business Services Representative

Career Team is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Job Title: Business Services Representative (BSR)
Program: VC WORKS (WIOA Title I – Adult & Dislocated Worker) and VC HEAL
Reports To: Project Director
Location: Oxnard, CA
Employment Type: Full‑Time, Non-Exempt
Work Environment: 100% Onsite

About Career TEAM

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you’re passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Position Summary

Career TEAM is looking to hire a Business Services Representative who will be responsible for promoting job search participants to the employer community and liaising with employers to obtain job leads and identify jobs. This includes working closely with Career Navigators (CNs) to ensure the service reflects participants’ needs, abilities, and employment goals. This position will also help assist in driving the Workforce on Wheels vehicle.

Career TEAM is seeking a dynamic Business Services Representative to serve employers and job seekers throughout Ventura County. This position is expected to be 100% onsite at the listed location.

BSR Core Responsibilities

• Employer Outreach & Business Development – Proactively identify, recruit, and engage new employers throughout Ventura County, while reengaging existing and inactive business partners.
• Employer Relationship Management – Build and maintain employer relationships, serve as a consistent point of contact, respond to employer needs, and identify opportunities for continued partnership.
• Workforce Needs Assessment – Assess hiring needs, required qualifications, skills gaps, workforce challenges, and opportunities for training, retention, and advancement.
• Job Development & Lead Management – Develop quality employment opportunities aligned with participant qualifications and career goals. Maintain job leads, identify appropriate industry sectors, follow up on opportunities, and review employer leads shared by Career Navigators.
• Candidate Matching & Referrals – Collaborate with CNs to identify job-ready participants, review qualifications, and connect appropriate candidates with employers.
• Interview & Placement Coordination – Facilitate interviews, follow up on hiring decisions, verify employment outcomes, and communicate placement information to the assigned CN.
• On-the-Job Training (OJT) – Identify and develop appropriate OJT opportunities, coordinate employer agreements and training plans, maintain employer communication, monitor training progress, obtain monthly progress reports, coordinate invoices, and follow through on training-related concerns and closeout requirements.
• Incumbent Worker Training (IWT) – Identify employer training and upskilling needs, coordinate appropriate training opportunities, and assist with employer agreements, implementation, monitoring, and required documentation.
• Transitional Jobs (TJ) & Other Work-Based Learning Opportunities – Identify appropriate opportunities and coordinate with CNs and program partners to support eligible participants and employer workforce needs.
• OJT Invoice & Payment Follow-Up – Maintain communication with employers regarding outstanding documentation, invoice submissions, payment status, and any issues requiring resolution, coordinating with QA and Finance as appropriate.
• Hiring Events & Recruitment Activities – Plan, coordinate, and support assigned job fairs, targeted recruitment events, employer hiring initiatives, and industry-specific activities. Responsibilities may include employer recruitment, registration coordination, event preparation, and post-event follow-up, depending on the BSR’s assigned role.
• Employer Retention & Post-Placement Follow-Up – Maintain communication with employers following placements to assess satisfaction, support employee retention, identify concerns, and develop additional hiring opportunities.
• Business Services Collaboration – Coordinate with the Workforce Development Board’s Business Services Team, EDD, training providers, community organizations, and other workforce partners to support employer needs and avoid duplication of services.
• Career Navigator Collaboration & Participant Engagement – Partner with CNs throughout employment and training services, communicating participant progress, employment opportunities, barriers, and outcomes. BSR involvement should complement, not replace, the CN’s responsibility for ongoing participant engagement and case management.
• Meaningful Contact & Case Documentation – Document meaningful interactions personally conducted with VIPs in the appropriate case management system: CalJOBS for VC WORKS and Career EDGE for VC HEAL. CNs remain independently responsible for maintaining their own meaningful contact, case management, and documentation.
• Labor Market Research & Industry Engagement – Monitor hiring trends, high-demand occupations, priority industries, and emerging employment opportunities. Participate in assigned industry working groups and employer partnership initiatives.
• Employer Services & Resource Coordination – Connect businesses with available workforce services, including recruitment assistance, training programs, skills assessments, and other appropriate resources. Identify opportunities for collaboration across programs.
• ACT WorkKeys / Skills-Based Hiring Initiatives – Support assigned employer engagement activities related to ACT WorkKeys, NCRC, Work Ready Communities, and other skills-based hiring initiatives.
• Employer Spotlights & Success Stories – Identify employer partners and successful workforce partnerships that can be highlighted through monthly employer spotlights, success stories, and other approved outreach efforts.
• Documentation & Employer Activity Tracking – Maintain accurate employer records, job orders, referrals, placements, and service activities in designated systems and trackers. Beginning November 1, 2026, use the new Employer & Services Tracking Log during the transition from Launchpad to the Business Solutions module scheduled for January 2027. Incorporate the BSR Job Leads Tracker once its rollout is approved.
• Performance Tracking & Reporting – Monitor and report employer engagement, business partnerships, job development, referrals, interviews, placements, training opportunities, event outcomes, and other assigned performance measures.
• Program Compliance & Quality Assurance – Ensure employer-facing activities, training agreements, invoices, documentation, and reimbursement requests meet applicable program requirements. Coordinate with CNs, QA, and management to address discrepancies and maintain complete records.
• Communication, Follow-Through & Accountability – Respond to assigned employer and partner requests promptly, maintain accurate status updates, complete follow-ups, document outcomes, and escalate unresolved concerns. Business-service commitments requiring staffing, scheduling, or funding authorization should be coordinated through Program Management.
• Professional Development & Continuous Improvement – Participate in assigned training, review updated business-services procedures, and implement approved practices to strengthen employer engagement and service delivery.
• Perform other duties and projects as assigned.

Minimum Qualifications

• High School Diploma/GED with any combination of training and experience which demonstrates the ability to perform the duties as described.
• Experience in job placement in either private or public agencies within the last four years.
• Experience working with at-risk populations.
• Ability to establish and maintain effective working relationships with employer representatives and job seekers.
• Familiarity with applicable federal, state, and local laws and regulations.
• Ability to work in a variety of settings with culturally diverse customer bases with the ability to be culturally sensitive.
• Excellent interpersonal skills with the ability to effectively engage a diverse audience in verbal and written format.
• Ability to work independently with minimal supervision and effectively as part of a team.
• Exceptional time management skills to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• A valid driver’s license.

Preferred Qualifications

• Associate’s degree or higher.
• Bilingual: ability to speak and write Spanish.
• Experience in public relations and in technical writing.
• Experience in career services and recruiting.
• Experience with training and coaching in a performance-based environment.
• Working knowledge of WIOA, Choices, SNAP, NCP, and all applicable local workforce service programs.
• Astounding ability to multitask and be proactive.

Salary:

• $28 – $30/hr
• Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time

Travel:

• The position may require local travel up to 70% of the time

Employment Type:

• Full-Time, Non-Exempt Employee

Equal Opportunity Employer

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of building the modern infrastructure powering America's workforce has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:

Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.

The Company collects Personal Information to use or disclose as appropriate to:

(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.