Partner Success Manager, Technical Implementation

About CareerVillage.org

CareerVillage.org is a fast-scaling nonprofit at the intersection of education, equity, and technology. We believe everyone deserves access to high-quality career guidance. That’s why we’ve built Coach, an AI-powered career navigation tool designed to help learners and job-seekers reach their full potential.

We’re looking for a Partner Success Manager to serve as an effective, efficient point of contact for our partners on technical implementations, including the widget, embed, and API versions of Coach. You’ll support partners on their journey to launch Coach on their platforms, refine processes for our technical implementations, and scale the Coach partner count. You’ll design the system that enables our growth to be repeatable, efficient, and data-informed. With your involvement, we’d like to accelerate access to career-readiness tools for all.

About the Role

The Partner Success Manager reports to the Director of Partner Success and oversees partner relationships and implementation workflows, ensuring partners are supported and internal processes run smoothly. This role requires technical fluency, as you will work confidently with AI products, integrations, and technical stakeholders while translating complex functionality into clear, practical guidance. This role has no direct reports.

What you'll do

1. Partner Support and Engagement

• Manage a portfolio of partners, building trusted relationships as their main point of contact and proactively guiding them toward meaningful next steps.
• Implement Partner Success strategies and ensure each partner has a clear plan for achieving their goals.
• Coordinate renewals and track partner engagement, progress, and satisfaction.
• Support the creation and distribution of partner-facing resources, newsletters, surveys, and assets.
• Identify challenges or risks early and work with the team to develop solutions.
• Maintain accurate documentation in Salesforce and other systems to ensure data integrity and visibility across teams.

2. Operational Effectiveness and Systems Management

• Execute and refine processes to ensure partner success work is consistent, scalable, and efficient.
• Use Salesforce and other systems to track partner progress, outcomes, and team activities.
• Support the development and documentation of workflows, guides, and best practices.
• Help streamline tasks and remove bottlenecks that slow down partner or internal operations.
• Monitor key metrics and assist in producing reports to track progress against goals.

3. Cross-Team Collaboration

• Collaborate closely with Business Development, Marketing, Data, Product, and Community teams to ensure partners receive the proper support at each stage.
• Surface partner needs, technical issues, and opportunities to the Product team to guide improvements and roadmap planning.
• Maintain strong communication across teams to ensure alignment, transparency, and timely execution.

Success in This Role Looks Like:

• Partners feel supported, informed, and equipped to achieve meaningful results with Coach.
• Processes are dependable, precise, and well-documented.
• Systems create visibility, helping the team understand progress and opportunities.
• Partners receive timely, valuable resources that anticipate their needs.
• Collaboration across teams is aligned and transparent.
• You're known for being reliable, solution-oriented, and student-centered.

About You

We know no candidate will meet 100% of the qualifications. We value lived experience and transferable skills as much as formal experience. That said, the strongest candidates will bring:

• Mission alignment - you care about equity, career mobility, and using technology to drive social impact.
• Comfort working in fast-moving, dynamic environments, balancing shifting partner needs, technical troubleshooting, and internal coordination without losing sight of long-term goals.
• Technical fluency: You can demo AI products, discuss and support widget integrations or APIs with technical stakeholders, and translate technical features to stakeholders.
• Experience with prompt engineering and iterating on prompts for high-quality outputs.
• Proven ability to interpret data and metrics and turn them into insights and product improvements that drive rewarding adoption and renewals.
• Proactive attitude in guiding partners to take action, serving as a trusted advisor with high levels of accountability and empathy.
• Experience leading partner meetings with compelling slides.

Bonus if you:

• Have experience building partnerships in education, workforce, or tech ecosystems and/or working in the EdTech or workforce development experience.
• Have experience with Salesforce

What We Offer

• A mission-driven team environment where your work makes a real impact
• Remote-first flexibility
• Salary range: FTE: $80,000-95,000 for full-time employees, with full benefits eligibility.
• Benefits: 
• Healthcare and dental benefits
• 401K matching
• $1,500 annual professional development budget
• Generous vacation and wellness policies
• Note: CareerVillage is an at-will employer. New hires will begin with a two-month introductory period designed to ensure mutual fit and provide onboarding and feedback.

Location

We are a remote-first organization and can hire for this role from the following states in the USA: Alabama, Arizona, California, Colorado, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, Texas, Utah, Virginia, and West Virginia. Hybrid is optional in NYC. CareerVillage has team members worldwide, with our HQ in Palo Alto, CA.

What Happens Next?

• Phone screening with a member of our hiring team.
• Two Zoom interviews with key team members.
• Short take-home assignment to assess role-related skills after the second interview.
• Reference checks with previous supervisors or colleagues.
• Offer extended to the selected candidate.

 

CareerVillage.org is an equal opportunity employer

CareerVillage is an equal opportunity organization that celebrates diversity (for more information about our approach, check out our Diversity, Equity, and Inclusion Guidelines). Diversity includes race, gender identity, age, national origin, disability status, size, religion, sexual orientation, parental status, socioeconomic background, and many other parts of an individual’s identity. We are a fair choice employer: qualified applicants with a history of arrest or conviction are welcome to apply and will be considered for this role. Each team member’s perspective is integral to our success, and fostering an inclusive environment is everyone’s responsibility. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately, we cannot provide visa sponsorship.