Operations Engineer

About Us: Carefeed is an all-in-one operations platform to help senior living and long-term care communities simplify their daily operations. By replacing paperwork, spreadsheets, and disconnected tools with an easy-to-use solution, Carefeed saves time, reduces stress, and ensures residents, families, and staff stay informed and connected. Seamlessly integrating with EHRs and HR systems, Carefeed works alongside the tools providers already use—so they can keep everything running smoothly without extra hassle. With transparent pricing, personalized support, and scalable features, Carefeed serves over 1,600 communities, helping staff spend less time on tedious tasks and more time providing great care, keeping families in the loop, and running their communities with confidence. At Carefeed, we help senior living and long-term care teams lighten their workload, stay organized, and focus on what matters—caring for residents and supporting families. For more information, visit www.carefeed.com.     

About the Opportunity:  

We’re looking for an Operations Engineer to bridge the gap between our engineering, sales, and support teams. This is a highly cross-functional role that provides critical support to internal teams and end customers. You’ll play a key role in scaling IT, managing sensitive integrations like SFTP, and serving as the go-to technical expert for frontline support and pre-sales inquiries.  

Responsibilities:  

• IT & Infrastructure Oversight 
  • Lead and optimize internal IT systems, SaaS tools, access control, and endpoint security 
  • Manage technical onboarding/offboarding processes and internal system availability 
  • Create and maintain technical documentation, runbooks, SOPs, and knowledge base articles 
• Sales Engineering, Customer, and Internal Support 
  • Partner with Sales to answer technical product questions during the sales cycle 
  • Assist in RFPs and compliance reviews with prospects 
  • Serve as an escalation point for technical issues from Customer Success and Support teams 
  • Identify process inefficiencies and lead efforts to streamline operations through automation or tooling 
  • Manager tech set-up of new hires and ongoing tech support for internal employees as needed
• SFTP & Data Exchange Handling 
  • Manage secure SFTP workflows and monitor data exchange pipelines with external partners (e.g., billing, EMR, pharmacy systems) 
  • Ensure PHI and sensitive data handling aligns with HIPAA and internal policies  

Qualifications: 

• 3+ years of experience in technical operations, systems engineering, DevOps, or related fields 
• Strong working knowledge of SaaS infrastructure, APIs, secure file transfers (SFTP), and cloud environments (AWS preferred) 
• Excellent troubleshooting and communication skills, with a customer-first mindset 
• Familiarity with health tech environments and HIPAA/data privacy requirements a strong plus 
• Experience collaborating across engineering, sales, support, and compliance teams 
• Comfortable in a startup environment—proactive, adaptable, and hands-on 

Work Location: Onsite in Cincinnati, OH 

What You’ll Love: 

• Be part of a high-growth start-up that’s making a difference in the lives of senior care providers and their communities  
• Work from our Cincinnati office with an amazing team 
• Comprehensive medical, dental, and vision plans  
• Company-paid holidays and Paid Time Off   
• Opportunities to grow your career as the company scales  

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.