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Operations Coordinator

Bloomington, CA

Operations Coordinator

Bloomington, CA (Onsite)
Full-Time
Day Shift | Monday–Friday, 8:00 AM – 4:30 PM
Compensation Range: $25 – $30 per hour

About Cargomatic

  • Cargomatic is revolutionizing the transportation industry
  • Founded in 2013, we power local freight through the first and largest digital marketplace for local trucking
  • Our AI-enabled platform uses real-time data to match shippers with available drivers, improving efficiency across the supply chain
  • Recognized as a Built In Best Places to Work, reflecting our people-first culture and commitment to growth, collaboration, and impact

About the Role

  • Support daily terminal and delivery operations in a fast-paced environment
  • Serve as a key operations and coordination partner for drivers, dock supervisors, and internal teams
  • Ensure smooth dock launches and high levels of on-time pickup and delivery performance
  • Provide consistent, high-quality customer and driver support
  • This role is onsite in Bloomington, CA and aligned to standard weekday business hours

What You’ll Do

  • Provide high-level customer service and operational support
  • Support drivers and serve as a primary point of contact during daily operations
  • Coordinate with dock supervisors to ensure successful daily dock launches
  • Lead and coordinate drivers to maintain on-time pickup and delivery performance
  • Maintain accurate driver records, including times, routes, and special handling instructions
  • Manage KPIs, open job reports, and daily POD reconciliation
  • Oversee pickup dispatch management, including B2B and B2C assignments
  • Support key customer accounts and provide ETAs as requested
  • Manually build jobs when required and input rate adjustments
  • Track and trace shipments to ensure service expectations are met
  • Provide ad-hoc delivery and pickup coverage as needed
  • Attend weekly operations meetings and support continuous improvement initiatives

What We’re Looking For

Required Qualifications

  • Strong written and verbal communication skills
  • Demonstrated experience in customer support and customer satisfaction
  • Ability to think on your feet and problem-solve in real time
  • Ability to learn quickly and adapt to new tools, systems, and processes
  • Intermediate to advanced working knowledge of Microsoft Excel
  • Strong analytical, organizational, and problem-solving skills
  • Comfort working in a fast-paced environment with shifting priorities
  • Ability to prioritize tasks and operate with a strong sense of urgency

Preferred Qualifications

  • Previous dispatch, transportation, or logistics experience
  • Bilingual in Spanish

Benefits & Perks

  • Medical, dental, and vision coverage with multiple plan options, including HSA-eligible plans
  • Company-paid life insurance and short- and long-term disability coverage
  • Flexible spending accounts and dependent care savings options
  • Employee Assistance Program with confidential counseling, legal, and financial resources
  • Wellness programs and benefit advocacy support

Equal Opportunity Employer

  • Cargomatic is an equal opportunity employer
  • We celebrate diversity and are committed to creating an inclusive environment for all employees

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