Loan Administrative Specialist
At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $130/month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
Caribou is looking for a detail-oriented Loan Administration Specialist to join our Accounting team reporting directly to the Loan Administration Supervisor. The role involves ensuring accuracy in payouts, resolving variances with vendors and lenders, and supporting cross-functional teams—including Sales, Funding, and Titling—with post-loan funding activities. The ideal candidate will be highly organized, comfortable working with financial data, and committed to delivering timely and accurate results.
In this role, you will…
- Reconcile and track funding package totals and itemized lender requests against received amounts; investigate and resolve discrepancies.
- Execute disbursements related to funding received, including loan payoffs and costs for add-on products.
- Provide cross-functional support to Sales, Funding, and Titling teams with post-loan funding activities.
- Process product cancellation requests submitted by customers and lending partners in a timely and accurate manner. Upload and manage submitted product cancellation forms via internal systems.
- Collaborate with Product Vendors and the Accounting team to coordinate and facilitate the issuance of refund checks.
This role can be based out of our Caribou office in Chandler, AZ. Alternatively, this role may work remotely or hybrid from the Phoenix metro area.
About You
You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way.
You have…
- Exceptional attention to detail, paired with strong organizational skills and a proactive approach to identifying and solving problems efficiently and accurately.
- Accounts payable/receivable experienced preferred.
- Professional communication skills, both written and verbal, with the ability to work effectively cross-functionally and externally.
- Demonstrated ability to handle confidential and sensitive information with discretion and professionalism.
- High computer literacy skills and the ability to adapt to multiple software programs and upgrades, including MS Office Excel, Google Workspace, Adobe Acrobat DC.
- Strong understanding of funding processes, loan servicing, or automotive finance is a plus.
- Capable of working both independently and as part of a small team, quickly learn new skills, and maintain accuracy in data entry and file processing while operating with minimal supervision remotely.
- High School Diploma/GED or higher
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
- Competitive compensation: $23.50/hr
- Equity options
- 401k savings program
- Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
- Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
- Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
- Up to $1,000 per year for eligible professional development expenses.
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
- Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
- Velocity. We’re intentional about where we’re going and we race towards it.
- Make the assist. We have diverse strengths. We offer and ask for help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.
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