Bilingual Document Specialist (Onsite - Denver)
At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $115/month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
We are seeking a customer-focused and detail-oriented Bilingual Document Specialist (LongPen Agent) to manage remote signing sessions of documents required during the refinance process.
You will serve as the primary point of contact for customers during their virtual signing appointments, ensuring a seamless, professional, and compliant experience, as well as provide administrative and operational support to internal departments to facilitate timely and accurate vehicle title processing.
In this role, you will quickly and accurately…
- Manage daily appointment schedules using Calendly, organizing necessary tasks and resources for each session.
- Prepare and maintain customer folders for every LongPen appointment, ensuring all details are ready.
- Access customer data through internal platforms to retrieve and print all required documentation.
- Actively monitor communication channels (e.g., chat, email) for incoming customer inquiries, appointment updates, and internal team requests.
- Provide timely assistance with scheduling, rescheduling, and troubleshooting virtual appointments.
- Respond professionally to inquiries regarding documentation, appointments, and procedures.
- Initiate and monitor virtual signing sessions via Google Meet, ensuring each session is recorded in compliance with requirements.
- Clearly explain the LongPen process to customers, setting expectations and confirming their understanding before appointments
- Upload and verify all signed documents for compliance and accuracy after each session.
- Maintain clear documentation of each session using internal platforms.
- Track and report daily file completion counts at the end of each shift.
The essential functions of this role must be performed onsite in our downtown Denver, Colorado office.
About You
You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way.
You have/are:
- Expert-level fluency in both English and Spanish; ability to communicate both written and verbally in financial service conversations
- Strong attention to detail and exceptional organizational skills
- Flexibility to work an 8-hour shift Monday-Friday between 8:00 AM and 7:00 PM. Weekend availability may also be required.
- Prepared to engage in and complete a 3-week onboarding experience, with mandatory attendance for 8-hour days, Monday through Friday, to set you up for success in the role
- Previous experience in loan processing, titling, or handling of mortgage/loan documents is preferred, but not required
- Proven ability to manage multiple tasks across digital platforms & web-based tools, experience with Google Suite is preferred
- Outstanding interpersonal and communication skills with a customer-first mindset
- Basic understanding of digital documentation workflows and data privacy standards
- High School Diploma or GED equivalent
- Authorized to work in the USA
- Physical Demands: Must be able to lift and carry up to 50 pounds. This role requires the ability to walk and stand for extended periods of time, as well as the ability to crouch, kneel, and bend to access office equipment and filing systems.
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
- Competitive compensation: $23.50/hour
- Equity options
- 401k savings program
- Parking and transit assistance for our downtown Denver Office
- Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
- Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability, and basic life insurance.
- Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
- Up to $1,000 per year for eligible professional development expenses.
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
- Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
- Velocity. We’re intentional about where we’re going and we race towards it.
- Make the assist. We have diverse strengths. We offer and ask for help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.
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