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Customer Support Intern (August 18th, 2025 Start Date)

Rio de Janeiro

The Company You’ll Join

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. 

Carta’s fund administration platform supports nearly 7,000 funds and SPVs, representing  $150B in assets under administration in venture capital and private equity. Trusted by more than 40,000 companies, Carta also helps private businesses in over 160 countries manage their cap tables, valuations, taxes, equity programs, compensation, and more.

Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital. 

For more information about our offices and culture, check out our Carta careers page.

The Team You’ll Work With

Our team’s mission is to provide excellent customer service by leveraging our knowledge of equity and Carta to reduce customer effort and empower clients to efficiently manage their ownership. 

As a Customer Support Analyst Intern, you will have the opportunity to support one of product lines including: Cap Table Management, Carta Partner Program, Carta for LLCs, Launch and Carta Total Compensation.  

The Problems You’ll Solve 

We are hiring Customer Support Analyst Interns across a variety of our delivery teams. Customer Support analyst interns will address inbound requests/inquiries over phone, chat and/or email. Through this internship, you will become comfortable in written and verbal communication, and you’ll learn the ins and outs of private equity. Customer Support Analyst Interns need to be able to learn quickly and effectively solve problems.

As a Customer Support Analyst Intern, you’ll gain skills and learn about the following:

  • The equity industry
  • Develop and improve your verbal and written English skills
  • Learn how to solve customers problems and answer questions
  • Master new technology, proprietary tools and become a product expert
  • Build problem solving and critical thinking skills

About You

  • Intermediate English skills with effective written and verbal communication skills
  • Excited to take on new challenges and work collaboratively
  • Wants to expand their knowledge
  • Driven to help and solve problems
  • Highly organized with strong attention to detail
  • Care deeply, genuinely, and passionately about client services 
  • Responsive and able to complete tasks in a timely manner
  • Embody Carta’s Operating Principles and Identity Traits (outlined below)
  • Candidates must have at least one year remaining until graduation 
  • Schedule must align with a shift that fits into Monday - Friday 1:30 PM - 7:30 PM

Compensation and Benefit:

Carta’s compensation package includes a competitive scholarship along with the following benefits:

  • English classes reimbursement
  • Meal and grocery cards
  • Commuter voucher
  • Life insurance
  • Gympass/Wellhub
  • SESC partnership

Timeline

We are accepting applications for the August 18th start date through June 23rd. Interviews will take place from June 23rd through July 14th and decisions will be communicated by July 18th. 

Disclosures:

  • We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed, please connect with the talent partner via email. 
  • Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
  • For information on our data privacy policies, see Privacy, CA Candidate Privacy, and Brazil Transparency Report.
  • Please note that all official communications from us will come from an @carta.com or @carta-external.com domain. Report any contact from unapproved domains to security@carta.com.

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