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Business Operations Analyst

Remote

Join Cartwheel to help tackle the student mental health crisis. 

Cartwheel is an early-stage company building a new kind of mental health program for kids that puts schools at the center. We see our role as supporting school staff who see kids every single day. Instead of going around them, we collaborate with them. This means: 

  • Earlier intervention
  • Higher student and family engagement in care
  • Better coordination among the trusted adults in a student’s life 

Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live. If you join Cartwheel, you’ll help make this vision a reality for millions of students across the country. We’re backed by top investors including Menlo Ventures, Reach Capital, General Catalyst, BoxGroup, and Able Partners, and we're looking for mission-driven teammates to join our team.

ABOUT THE ROLE

Cartwheel is a successful and growing telehealth platform revolutionizing access to mental health care for schools, students, and families. We work with nearly 200 school districts to provide life-saving mental health services to a diverse population (50-50 Medicaid/Commercial mix). 

We’re scaling quickly – from about 1,500 therapy sessions per week across 9 states today to more than double the number of sessions across 20 states in the next year. 

As Cartwheel’s Business Operations Analyst, you will take ownership of key processes and projects that drive our growth and efficiency. You will dive in quickly, rapidly learning our model and operations, identifying areas for improvement, and taking initiative to implement changes that streamline our workflows and enhance performance. We’re looking for a self-starter who thrives in a fast-paced environment, iterates quickly, and is always looking for ways to make an impact.

Role type: This is a W2, Full-Time, Salaried position

Location: US Remote with a strong preference for candidates who can work hybrid from Cambridge, MA

Start date: Late Spring, Early Summer 2025

Reports to: Business Operations Manager, April Liu

WHAT YOU'LL DO

In your first 30 days, you’ll:

  • Quickly get up to speed on Cartwheel’s operations, learning the details of our processes and identifying opportunities for improvement.
  • Become proficient in the systems we use, including the Cartwheel portal, Apero, Healthie, QuickBooks, Asana, Slack, and Google Suite.
  • Start identifying and prioritizing high-impact areas where you can drive efficiency.
  • Get to know the team! 

Ongoing, you will: 

  • Lead business operations projects and ongoing processes including initiatives to improve school district invoicing, increase patient intake and scheduling efficiency, reduce administrative burden for our clinicians, build dashboards to evaluate our team’s performance against outcome metrics, and manage certain on-going operational processes. 
  • Identify inefficiencies, test solutions, and continuously iterate to improve processes that support our rapid growth.
  • Support cross-functional strategic initiatives as the business demands. This can include projects like new service lines, new strategic partnerships, new state expansions, etc. 
  • Support broader Operations team and other teams across Cartwheel such as Clinical Care and School Success in ongoing process improvement initiatives, including evaluating needs, running analyses, and implementing new initiatives to drive quality and performance. 

WHO YOU ARE 

  • Embodies our values: Human, Humble, Accountable, Innovative, Resilient
  • 0-2 years experience in either management consulting or in a strategic operations role in a healthcare startup
  • Thrives in a world of rapid startup growth
  • Gets stuff done and prioritizes outcomes - a self-starter who takes initiative, executes efficiently, and continuously iterates to drive improvements in cross-functional work.
  • Loves diving into data to problem solve and guide work. Excited to learn tools like SQL and Looker.
  • Comfortable working with cross functional teams to track against org-wide priorities, using tools such as Asana
  • You are excited to build and oversee operational processes and to support strategic and operational projects across the team
  • Most importantly, you're ready to support our mission to help tens of thousands of students and families nationwide get the mental health care they need

WHY YOU’LL LOVE CARTWHEEL

Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you’ll have: 

  • Competitive cash compensation between $70,000-$80,000
  • Equity ownership stake in the company
  • High-quality health insurance with a $0 monthly premium option for employees
  • Dental, Vision, and Employer-Sponsored Life Insurance
  • 4 weeks of paid PTO (3 weeks any time  + 1 week office closure in December)
  • Sick Leave + Holidays
  • 401K with up to 2% employer match
  • $500 annual educational stipend
  • Team-based culture with mission-driven colleagues who will go to bat for you

Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We're committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status.

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