Escrow & Property Tax Specialist

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

Help us keep up with our growth! We are looking for an Escrow and Tax Specialist who wants to be part of a fast-growing lending company. We finance manufactured homes, and our niche is unique and stable.

You must be willing to work in a high-energy environment and provide an extremely high level of customer service.  You will need the desire to learn, work within a team environment, and work effectively with technology.

Position Summary:

As the Escrow and Property Tax Specialist, you will play a key role in ensuring the accuracy and compliance of escrow accounts related to property taxes and insurance. Your responsibilities will include conducting detailed escrow account reviews, verifying the quality and accuracy of property tax and insurance setups, and ensuring timely, correct payments. You will collaborate with tax authorities, borrowers, vendors, and internal teams to resolve discrepancies, maintain regulatory compliance, and support a smooth escrow servicing process in alignment with investor and regulatory guidelines.

Key Responsibilities:

• Perform annual and interim escrow analyses to ensure accurate account balances and payment projections. Review and update escrow accounts based on tax and insurance changes.
• Monitor insurance and property tax payments, including due dates, penalties, and refunds.
• Communicate with local tax authorities, vendors, and borrowers to resolve discrepancies or issues.
• Maintain accurate records of all tax disbursements, escrow adjustments, and account activities.
• Respond to borrower inquiries related to escrow accounts, tax bills, and analysis results.
• Ensure compliance with RESPA, CFPB, and investor servicing guidelines.
• Identify and escalate risk issues or trends affecting escrow and tax servicing.
• Assist with audits, quality control reviews, and process improvements.
• Collaborate with other departments such as Customer Service, Collections, and Insurance.

Qualifications:

• Intermediate Microsoft Word & Excel experience a must.
• Experience with Loanserv Servicing System preferred
• Prior mortgage experience preferred
• Prior escrow account handling a plus
• Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment.
• Excellent attention to detail and analytical skills
• Ability to adjust easily to work situations based on employee, group, or business needs.
• Excellent listening, organizational, and time management skills.
• Ability to work as a team member and follow directions.
• Actively look for ways to help employees and management.

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!!  We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.