Platform Operations Associate

Cascala Health is dedicated to revolutionizing care transitions by bridging communication gaps between hospital discharge and post-acute care. Our comprehensive platform facilitates meaningful engagement across care teams, activating personalized interventions to prevent hospital readmissions and promote long-term health for patients in risk-based care models.

About the Role:
As a Platform Operations Associate, you will support end-to-end workflows that ensure the accuracy, timeliness, and integrity of data and content within our clinical engagement platform. This role plays a pivotal part in operational execution and platform readiness, interfacing closely with cross-functional teams to support our mission of improving care continuity.

Key Responsibilities: 

• EHR Record Management 
  • Retrieve, search, and organize patient records from Electronic Health Record (EHR) systems and partner portals. 
  • Maintain secure and compliant processes for handling Protected Health Information (PHI). 
  • Coordinate with Clinical and Data Science teams to ensure timely availability and integrity of clinical data. 
• Platform Content Operations 
  • Load, update, and maintain clinical templates, pathways, and patient education content.
  • Monitor content versioning, release schedules, and coordinate updates with the Clinical Content team. 
  • Ensure templates and content modules are tagged appropriately for platform logic and user workflows. 
• Operational Support & Data Handling 
  • Track data loading progress, flag missing/incomplete data, and support root cause analysis for ingestion issues.
  • Provide operational QA support to validate data accuracy and ensure workflow fidelity after content updates. 
  • Serve as a liaison between engineering, content, and QA to ensure platform readiness before releases. 
• Process Monitoring & Reporting 
  • Maintain operational trackers for EHR requests, content loading timelines, and platform configuration. 
  • Generate performance and usage reports for internal stakeholders and client support teams. 
  • Participate in process improvement initiatives to enhance operational efficiency and reduce friction. 
  • Collaborate with Clinical Content leadership, Product Managers, and Engineering to streamline operational workflows.

Qualifications: 

• 2+ years experience in platform operations, health IT, or digital health product support.
• Experience with Revenue Cycle Management processes including billing, claims processing, coding, and prior authorization (especially in physician front /back office settings) is highly preferred. 
• Familiarity with EHR systems and clinical workflows; experience with Epic, Cerner, or similar platforms is a plus. 
• Strong data entry; experience with CMS tools or operational databases preferred.
• Excellent communication and organizational skills with the ability to prioritize multiple tasks. 
• Experience in a startup or growth-stage healthcare environment is highly desirable.
• Associate’s degree required; Bachelor’s degree in health informatics, public health, life sciences, or a related field (or equivalent experience) strongly preferred.

Why you'll want to work here:

• At Cascala Health, we believe the handoff is the heartbeat of healthcare. Our AI-powered platform ensures care teams have the right knowledge at the right time—guiding every transition with clarity, confidence, and compassion. As part of our mission-driven team, you’ll help reimagine how care is delivered, joining a culture rooted in clinical excellence, purpose-driven innovation, and real human impact. We offer competitive pay, comprehensive health benefits—including access to One Medical, Teledoc, Kindbody, Talkspace, and more—plus unlimited PTO, 11 company holidays, and equity opportunities for select roles. Join us and make every care transition count.

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