Job Application for ServiceNow Lead Developer at CASE Management Consulting, LLC

Join Our Team as a ServiceNow Lead Developer with Case Management Consulting!

This role requires an active TS/SCI clearance (with the ability to obtain a CI poly)

This position requires frequent travel to Los Angelos, CA.

We are hiring a ServiceNow Lead Developer to oversee our ServiceNow innovations, basic configurations, and technical expertise. In this role, you will support our NGA clients. The ideal candidate should be organized, self-motivated, and capable of working independently or collaboratively in a team. Adaptability to changing priorities is essential. We are looking for someone with a solution-oriented mindset who is enthusiastic about technology, committed to delivering excellent customer service, and can perform well under pressure.

Responsibilities:

Provide software setup across various technical areas.
Analyze business needs and develop technical requirements.
Build and design application modules, workflows, and catalog requests.
Develop and deliver solutions based on ServiceNow for clients.
Oversee and guide a ServiceNow Engineer Specialist.
Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current and future processes.
Lead the configuration and development of modules to achieve clients' business outcomes and requirements.
Contribute to developing a software environment using modern methodologies such as Continuous Deployment, Agile, and DevOps.
Design, create, document, test, and fix software applications.
Coordinate, plan, design, and implement cloud-based solutions to create, modify, and launch software.
Evaluate client needs and software requirements to ensure designs meet time constraints.
Collaborate with analysts, engineers, and teams to design software and gather information about project limits, capabilities, performance needs, and interfaces.
Engage in developing business requirements by ensuring a comprehensive understanding of business needs and processes.
Perform quality assurance and control during all phases of software development to ensure compliance with relevant policies and standards.
Maintain customer satisfaction while adhering to all government and corporate policies.
Provide technical leadership and mentorship on best practices for ongoing ServiceNow support for clients and team members.
Work with clients during kickoff calls to identify their ServiceNow platform and module requirements.
During kickoff or discovery calls, assist clients in identifying the topology of their IT systems, products, and platforms and select appropriate discovery tools to gather installation data from these environments.
Stay informed about new ServiceNow product offerings and pursue ongoing training, certifications, and accreditations.

Required Skills and Experience:

An active TS/SCI clearance (with the ability to obtain a CI poly)
3+ years of relevant experience implementing, configuring, and customizing ServiceNow.
At least 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, SecOps, etc.)
Expertise in web development (HTML, CSS, JavaScript)
Directory service integration experience (Active Directory, LDAP, etc.).
Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Script.
Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog).
Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
Robust analysis, problem-solving, and decision-making skills

Desired Skills and Experience:

Bachelor’s degree in math, engineering, information systems, or a related field.
Working knowledge of Scrum or Agile development methodologies

Certifications:

ServiceNow System Administrator
ServiceNow Fundamentals
ServiceNow Implementation Methodology Fundamentals
ServiceNow Platform Implementation
Application Developer
ITAM all modules
ITSM all modules through to ITSM Professional
ITBM module focusing on CMDB and Vendor Portfolio Management
ITOM module, focusing on Discovery and cloud management

CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.

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This position requires an active TS/SCI Security Clearance (with the ability to obtain a CI poly). Do you meet this requirement?

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This position requires frequent travel to Los Angeles, California. Are you able to meet this requirement?

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The following are the requirements for this position. Please select the ones you meet. *Please ensure your resume clearly outlines these requirements. *

3+ years of relevant experience implementing, configuring, and customizing ServiceNow.

At least 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).

Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, SecOps, etc.)

Expertise in web development (HTML, CSS, JavaScript)

Directory service integration experience (Active Directory, LDAP, etc.).

Proven ability to set up ServiceNow using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Script.

Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems

Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog).

Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders

Robust analysis, problem-solving, and decision-making skills.

None of the above

The following are the skills and experience that are desired for this position. Please select the ones you meet. Ensure your resume clearly outlines these qualifications. *

Bachelor’s degree in math, engineering, information systems, or a related field.

Working knowledge of Scrum or Agile development methodologies.

ITOM module, focusing on Discovery and cloud management.

ServiceNow System Administrator Certification.

ServiceNow Fundamentals Certification.

ServiceNow Implementation Methodology Fundamentals Certification.

ServiceNow Platform Implementation Certification.

Application Developer Certification.

ITAM all modules Certification.

ITSM all modules through to ITSM Professional Certifications.

ITBM module focusing on CMDB and Vendor Portfolio Management Certification.

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I understand that to achieve uniformity and in accordance with company policy, CASE Management Consulting's offers of employment are limited to those contained in written offer letters to prospective employees. I also understand that any verbal discussions of terms or conditions of employment by company representatives are not binding upon CASE unless confirmed by such offer letters. I understand that my employment is contingent upon the satisfactory completion of verifying the information in my application materials and resume. I understand that my employment is contingent upon signing a statement indicating my understanding of and willingness to comply with CASE's policy on Substance Abuse. I also understand that should CASE Management Consulting employ me, I will be required, in accordance with the Immigration Reform and Control Act of 1986 (IRCA), to provide documentation and proof of my identity and employment eligibility status. I acknowledge that this verification is a condition of employment and that failure to comply will void my offer of employment. It's important to understand that employment at CASE is 'at will'. This means that either party, the employer or the employee, may end the relationship at any time, with or without notice, as prescribed by CASE's policy on termination. There is no promise or guarantee that your employment will continue for any specified period. I understand and affirm that all information provided in your resume and all requisite application materials is complete and true. Any false statements, if employed, may result in disciplinary action, up to and including termination of employment. Honesty is a fundamental value at CASE Management Consulting.

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