Quality Assurance Specialist

Job Title: Quality Assurance Specialist

Reports to: Director of Product

Organization: Product & Engineering

Are you a meticulous and detail-oriented QA professional passionate about ensuring software reliability and user satisfaction? Join our Engineering team as a Quality Assurance Specialist and play a pivotal role in delivering high-quality applications to our users.

Role Summary: 

As a Quality Assurance Specialist, you will be instrumental in guaranteeing our applications are reliable, functional, and user-friendly. You'll be responsible for a variety of tasks, from test planning and execution to bug management and cross-functional collaboration.

Responsibilities:

Test Planning & Execution:

• Develop and execute comprehensive test plans for our CaseStatus web app, Android app, and iOS app, utilizing Ghost Inspector for both regression and feature testing.
• Streamline and optimize existing and new test scenarios to maximize efficiency and accuracy.
• Enhance automated web application tests by growing your knowledge of HTML and CSS.
• Expand your QA toolkit by exploring and applying visual testing, functional testing, load testing, and unit testing techniques, understanding their effective application.

User Acceptance Testing (UAT):

• Conduct thorough UAT on new features, enhancements, and bug fixes by working through engineering Jira boards.
• Document all testing steps and findings with clarity and precision.

Bug Identification & Management:

• Log defects, conduct regression testing to validate bug fixes, and ensure issues are resolved effectively.
• Isolate and meticulously document reproduction steps for bugs reported by customers and internal team members.

Development Request Triage:

• Triage newly submitted bugs and low-level enhancements from the Development Request Board in Jira.
• Efficiently handle urgent tickets, providing thorough updates and escalating to engineers when necessary.

Collaboration & Communication:

• Work closely with developers and the QA team to ensure high-quality, bug-free updates.
• Proactively communicate potential release issues to developers and stakeholders.

Tools Proficiency:

• Utilize tools such as Sentry, Chrome Developer Tools, Log Rocket, and Postman to effectively track and resolve bugs.
• Continuously improve proficiency with these tools to enhance bug tracking efficiency.

Documentation Support:

• Assist with creating and maintaining detailed documentation for new features in Confluence as needed.
• Ensure all QA-related documentation is organized, accessible, and comprehensive for future reference.

Qualifications & Skills:

• Familiarity with Postman for API testing and validation.
• Working knowledge of GitHub for version control, pull requests, and issue tracking.
• Experience with Jira (or similar tools) for bug tracking, test case management, and sprint collaboration.
• Basic understanding of automated test suite building (e.g., using frameworks like Selenium, Cypress, or Jest).
• Ability to execute manual test cases and document results clearly.
• Understanding of the Software Development Life Cycle (SDLC) and Agile methodologies.
• Basic knowledge of SQL for validating data in databases.
• Familiarity with browser developer tools for debugging.
• Understanding of various testing types (functional, regression, integration, and exploratory).
• Exposure to CI/CD pipelines and understanding of how QA fits within them is preferred. 

Soft Skills:

• Strong attention to detail and an innate curiosity for uncovering edge cases.
• Excellent communication skills to clearly report issues to developers and collaborate effectively with cross-functional teams.
• An analytical mindset and a willingness to quickly learn new tools and technologies.
• Ability to prioritize tasks and manage time effectively in a dynamic, fast-paced environment.

Location: Case Status is located in Charleston, SC.  Qualified candidates that are local will receive precedence, though it is not a requirement for this position. As a remote employee, you may be required to work from the office once per quarter and will also be required to attend our company offsite events in January and July.

Why Case Status:
We’re one of the fastest-growing, venture-backed tech startups based out of beautiful Charleston, SC., most recently ranking #50 on the Inc. 5000 list of fastest growing software companies.  With a total market opportunity of almost $5B, we’ve been making big waves in the legal industry by enabling our customers to provide their clients real-time case status communications, proprietary progress tracking, smart scheduling, custom legal NPS system and more.  We are completely transforming how law firms interact with their clients through a combination of cutting-edge software, AI technology, innovative solutions and a bunch of really “rad” people.

What do we mean by “rad”?  You must not be from the 80s!  Here’s what it means to be RAD at Case Status:

Radically Disruptive - We make a point to go above and beyond in everything we do. Through creativity, diligence and clear expectations, we proactively challenge the status quo, embrace failure, and adapt when necessary for the greater good of the mission.

Actively Curious - Making an impact on our customers and their clients’ matters deeply to us. We value humility and solve for others first. When we are faced with challenges, we desire to delight our customers at every chance. We are curious in our approach, humble in our execution, and confident in our vision.

Dedicated to our Team - Being fully committed means being dependable, taking responsibility for challenges, sharing accolades widely, and checking our egos at the door. We value a strong culture and contribute to its success by taking care of each other; growing professionally, and celebrating our accomplishments.

We’re not just on a mission to transform the legal industry (or bring the word “rad” back to the mainstream, that’s just a bonus).  We’re on a mission to help every legal firm profoundly improve their client experience.  We want to help every client have a 5 star experience with their attorney.  Because every customer is important to us, and so every client matters. 

Benefits:

We firmly believe that investing in our employees’ well-being and empowering them through a competitive total rewards philosophy is the only way to go.  

Some of our perks include:

• Unlimited Paid Time Off (with manager approval and after a short period of employment)
• Leading Medical, Dental and Vision Plans with HSA options and 24/7 EAP
• Monthly reimbursement allowance for health and wellness purchases
• Matching 401(k) contribution program after 3 months of employment
• Incentives for ownership in Case Status through its stock option plan (subject to board approval)
• Quarterly recharge days, 11 company-paid holidays, and more