Junior Software Developer (Tech Support)

Job Title: Junior Software Developer (Tech Support)

Reports to: Engineering Team Lead

Organization: Product & Engineering

Job Summary: 

We are seeking a motivated Junior Software Developer with a strong interest in technical support and troubleshooting to join our team. This hybrid role combines hands-on software development with customer-facing support, ensuring that our clients and internal teams receive efficient, reliable solutions. You will gain exposure to real-world coding, debugging, and problem-solving while also acting as a technical resource for support escalations.

Responsibilities:

• Technical Support & Troubleshooting
  • Act as a second-line technical contact for escalated support cases.
  • Investigate, reproduce, and resolve software issues reported by customers or internal teams.
  • Collaborate with the customer support team to provide clear technical explanations and solutions.
• Software Development & Maintenance
  • Assist in developing, testing, and maintaining software features and bug fixes.
  • Write clean, efficient, and well-documented code under the guidance of senior developers.
  • Contribute to code reviews, unit tests, and system improvements.
• Collaboration & Communication
  • Work closely with QA, product management, and senior developers to resolve issues and improve the user experience.
  • Provide technical insights to non-technical stakeholders.
  • Document troubleshooting processes, fixes, and technical FAQs for internal knowledge bases.

Qualifications:

• Bachelor’s degree or other certification in Computer Science, Software Engineering, or related field (or equivalent practical experience).
• Professional experience in software development or technical support a plus.
• Familiarity with one or more programming languages (e.g., Python, Java, JavaScript, C#).
• Basic understanding of databases (SQL or NoSQL) and APIs.
• Knowledge of debugging techniques and version control.
• Experience with ticketing/support systems is a plus.
• Strong problem-solving skills and attention to detail.
• Ability to communicate technical concepts to both technical and non-technical audiences.
• Eagerness to learn, adapt, and grow within a fast-paced environment.

Location: 

This role is required to be onsite at our office in Daniel Island, South Carolina. Candidates located outside of the Charleston area need not apply. Candidates who apply and are not truthful about their current location will not be considered. 

Why Case Status:
We’re one of the fastest-growing, venture-backed tech startups based out of beautiful Charleston, SC., most recently ranking #50 on the Inc. 5000 list of fastest growing software companies.  With a total market opportunity of almost $5B, we’ve been making big waves in the legal industry by enabling our customers to provide their clients real-time case status communications, proprietary progress tracking, smart scheduling, custom legal NPS system and more.  We are completely transforming how law firms interact with their clients through a combination of cutting-edge software, AI technology, innovative solutions and a bunch of really “rad” people.

What do we mean by “rad”?  You must not be from the 80s!  Here’s what it means to be RAD at Case Status:

Radically Disruptive - We make a point to go above and beyond in everything we do. Through creativity, diligence and clear expectations, we proactively challenge the status quo, embrace failure, and adapt when necessary for the greater good of the mission.

Actively Curious - Making an impact on our customers and their clients’ matters deeply to us. We value humility and solve for others first. When we are faced with challenges, we desire to delight our customers at every chance. We are curious in our approach, humble in our execution, and confident in our vision.

Dedicated to our Team - Being fully committed means being dependable, taking responsibility for challenges, sharing accolades widely, and checking our egos at the door. We value a strong culture and contribute to its success by taking care of each other; growing professionally, and celebrating our accomplishments.

We’re not just on a mission to transform the legal industry (or bring the word “rad” back to the mainstream, that’s just a bonus).  We’re on a mission to help every legal firm profoundly improve their client experience.  We want to help every client have a 5 star experience with their attorney.  Because every customer is important to us, and so every client matters. 

Benefits:

We firmly believe that investing in our employees’ well-being and empowering them through a competitive total rewards philosophy is the only way to go.  

Some of our perks include:

• Unlimited Paid Time Off (with manager approval and after a short period of employment)
• Leading Medical, Dental and Vision Plans with HSA options and 24/7 EAP
• Monthly reimbursement allowance for health and wellness purchases
• Matching 401(k) contribution program after 3 months of employment
• Incentives for ownership in Case Status through its stock option plan (subject to board approval)
• Quarterly recharge days, 11 company-paid holidays, and more