Senior Retail Manager

Purpose of Position

• CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories and Travel products. We're industry leaders when it comes to lead retail expansion, secure new business opportunities, and optimize store operations in the Korean market, driving growth and profitability while ensuring high performance across all stores.

Job Description

Retail Strategies

• Develop and execute a comprehensive retail expansion strategy for Korea, encompassing the physical offline stores and pop-up stores, to achieve ambitious growth targets and market leadership.  
• Identify and evaluate new retail opportunities to expand the reach and customer engagement. 
• Conduct in-depth market research and analysis, including competitive benchmarking and customer insights, to inform strategic decisions and drive continuous improvement.  
• Analyze key performance indicators (KPIs) and develop actionable strategies to optimize sales, profitability, and operational efficiency across all retail channels.  
• Collaborate closely with cross-functional teams, including global retail, HR, marketing, marketplace, etc. to ensure alignment and maximize overall business performance.

Store Development

• Lead the identification and evaluation of potential new store locations, considering factors such as market demographics, foot traffic, competition, and brand positioning of CASETiFY in Korea.  
• Oversee and deal with the key stakeholders like global retail team, landlords for the site selection, negotiations, store design, and construction processes for new stores, ensuring timely and cost-effective execution.   
• Collaborate with external partners, including real estate developers, contractors, to ensure successful store openings and ongoing maintenance.

Store Operations Management

• Oversee the daily operations of all retail stores in Korea, ensuring adherence to brand standards, operational efficiency, and exceptional customer service.  
• Provide leadership, guidance, and support to store managers and staff, fostering a positive and high-performing work environment.  
• Develop and implement training programs and performance management initiatives to enhance employee skills, motivation, and customer-centric approach.  
• Monitor and analyze store performance metrics, identifying areas for improvement and implementing strategies to optimize sales, profitability, and customer satisfaction.  
• Ensure compliance with all relevant regulations and company policies, maintaining a safe and secure environment for customers and employees.

Requirement

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• 12+ years of progressive experience in retail management, with at least 5 years in a senior leadership role overseeing multiple stores or regions.
• Proven track record of success in driving retail sales growth, optimizing store operations, and achieving business objectives.
• Strong understanding of the Korean retail market, including customer trends, competitive landscape, and retail best practices.
• Passion for lifestyle, fashion, tech acc brands, travel categories with a deep understanding of Casetify's brand identity and target audience.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire teams.
• Strong analytical, problem-solving, and decision-making skills, with a data-driven approach to retail management.  
• Proficient in project management, planning, and execution, with the ability to manage multiple priorities and deadlines effectively.
• Energetic, results-oriented, and adaptable, with a strong work ethic and a passion for continuous improvement.
• Fluency in English and Korean is required.