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Store Production Operator (Selfridges London)

London, England, United Kingdom

Purpose of Position

  • CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories.. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
  • CASETiFY is looking for Store Production Operator with stable roots in a fast-paced environment to join our team. This position is responsible for providing customers with customized products with excellent customer service

 

Job Description

  • To serve as a brand operator for CASETiFY to provide an excellent customer experience by engaging everyone they assist using interpersonal skills
  • Responsible for managing store product printing process such as image data input, file conversion, adjustment, output
  • Operation of printing machines and quality control
  • Responsible for engaging and connecting with customers to share top-quality products and speaking authentically about CASETiFY brand
  • Answer customer questions about products, availability and product functionality and features
  • Clear communication with other staff members, manager, support staff, and peers as needed
  • Maintain a consistent record of attendance and punctuality
  • Use in-store technology and software as needed to support store operations in order to provide a positive customer experience
  • Other duties as assigned

 

Requirement

  • Minimum 1 year experience in retail industry.
  • Proficient in verbal communication English.
  • Ability to work in shift duty.
  • Familiarity with point-of-sale (POS) systems and basic computer skills.
  • Strong customer service orientation, with the ability to actively listen to customer needs and provide appropriate solutions.
  • Ability to work well in a team environment, cooperating and collaborating with colleagues.
  • Proactive, passionate, demonstrated ability to communicate effectively with all levels.
  • Strong interpersonal and communication skills.
  • Ability to handle multiple tasks while working in a fast-paced and deadline‐oriented environment.
  • Excellent customer service and problem-solving abilities.

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