Assistant Retail Operations Manager (Singapore)

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We’re industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.

We are an international company that cares about culture and diversity. Our group is headquartered in Hong Kong and has offices in Los Angeles, Seoul, Shanghai, Taipei, Tokyo and our team comes from 27+ nationalities.

We stand up for what we believe in by supporting causes that matter to us and our global community. At CASETiFY, we embrace diversity and inclusivity. As an equal opportunity employer, we encourage applicants from all backgrounds to apply. We are also committed to sponsoring work visas on behalf of qualified candidates if necessary.

Purpose of Position

• CASETiFY is looking for professionals who are highly self-motivated and work independent to assist the Senior Market Manager, SEA and the Global Retail on daily basis. Assistant Retail Operation Manager will collaborate closely with the Senior Market Manager and other team members to assist with various administrative, operational, and customer service tasks. The Assistant Retail Operation Manager plays a key role in maintaining efficient processes, enhancing the customer experience, and contributing to the overall success of the retail operation.

Job Description

• Assist with inventory management, including receiving and organizing merchandise, conducting stock counts, and updating inventory records.
• Collaborate with the Global Retail team and SEA team  to ensure proper stock levels are maintained, and timely replenishment orders are placed.
• Support the implementation of visual merchandising guidelines, ensuring products are displayed attractively and in accordance with brand standards.
• Assist in the execution of store opening and closing procedures, including cash handling, register reconciliation, and securing the store premises.
• Provide exceptional customer service by greeting and assisting customers, addressing inquiries, and resolving issues to ensure a positive shopping experience.
• Process customer transactions accurately and efficiently using cash registers or point-of-sale (POS) systems.
• Maintain cleanliness and organization of the store, including shelves, displays, fitting rooms, and common areas.
• Assist in monitoring and maintaining appropriate inventory levels of supplies, such as shopping bags, price tags, and wrapping materials.
• Collaborate with the Retail Operations Manager to ensure compliance with company policies and procedures, including safety and security guidelines.
• Assist in training and onboarding new team members on operational procedures, customer service standards, and store policies.
• Assist in conducting store audits to assess compliance with operational standards, visual merchandising guidelines, and cleanliness requirements.
• Support the implementation of promotional activities and sales events, including setting up displays, signage, and promotional materials.
• Provide administrative support, such as data entry, filing, and maintaining records related to inventory, sales, and customer information.
• Assist in coordinating and executing store transfers, returns, and exchanges in accordance with established procedures.
• Stay updated on product knowledge, sales promotions, and company updates to effectively communicate with customers.

Requirement

• Previous experience in a retail environment or related field is advantageous.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Detail-oriented with a focus on accuracy in handling inventory and processing transactions.
• Basic mathematical skills for transaction processing.
• Proficiency in using technology, such as cash registers, POS systems, and inventory management software.
• Ability to work effectively in a team environment, collaborating with colleagues and supporting their needs.
• Flexibility with working hours to support retail and operational needs
• Ability to thrive in a fast-paced environment and respond quickly
• Ability to multitask and adapt to changing priorities in a fast-paced retail environment.
• Familiarity with visual merchandising principles and store layout optimization is a plus.
• Strong problem-solving skills and the ability to handle customer inquiries and complaints with professionalism and empathy.
• Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
• Commitment to upholding company values and contributing to a positive and inclusive work environment.

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