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Full Time Store Supervisor - Montana Ave - Santa Monica, CA

Santa Monica, CA

Looking for a job to get you out of bed?

At Casper, our mission is to awaken the potential of a well-rested world. We believe that better sleep leads to better living.  We design products and experiences to help you dream your way to a better life!

Casper’s Retail story began in 2017 with The Casper Wake-Up. Alongside its success, Casper opened 15 pop-up shops across the U.S. After an exciting beginning with Retail, Casper opened its first permanent store in NYC in 2018, we’ve reached over 70 retail locations and are growing! 

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

Nuts and Bolts: 

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee the day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer-centric and consultative sales culture.

When you’re not catching zzz’s, this is what you’ll do

  • Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions, and facilities maintenance.  
  • Help lead and advise the associate team on the sales floor with a goal-driven approach.
  • Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement.
  • Maintain training standards on the sales floor; ensure the team has both product and systems expertise.
  • Help find ways to improve store operations and improve overall customer experience.  
  • Ensure that the product and promotion schedule aligns with casper.com and help implement any initiatives from Casper HQ.
  • Oversee inventory management. Inform all associates of product levels and shortages, and assist the leadership team with cycle counts and the replenishment process.
  • Help Casper reinvent retail by creating unique, optimal retail experiences.
  • Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas, and feedback.

Our dream candidate is...

  • 1-2 years of experience as a people leader in a retail, sales, customer service, or hospitality industry, with at least 3+ years in a customer-facing role.
  • Exceptional leadership capabilities with an ability to swiftly adapt to change.
  • Deep and demonstrated understanding of service excellence in a consumer environment.
  • Outstanding communication skills with a knack for building consensus via influence.
  • Naturally curious and solves problems with grace and optimism.
  • Salesforce or other CRM experience preferred.
  • Loves working with people and possesses an empathy-driven mindset.
  • Ability to move boxes weighing up to 150 lbs and be on your feet all day.
  • Hours expectation: minimum of 30 hours per week, including weekends.

The syrup on your waffles

  • Salary as well as monthly bonus potential
  • Employee Discount to use on whatever you like! (with a few exceptions)
  • Gifted Bedding after tenure milestones
  • Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
  • Participation in our 401 (k) program on Day One
  • Paid Time Off increases after tenure milestones
  • Incentivized Referral Program

Hourly Based Compensation Rate: $19 - $22

If you dream about this stuff, this job is right for you. We look forward to learning more about you!

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