Field Service Technician

Company Overview:

Castle Hill Gaming is currently seeking skilled professionals to join their team in New Hampshire. Castle Hill Gaming is a prominent provider of Class II, Class III, and HHR gaming machines to Native American and Commercial Casinos across the United States, with offices located in Charlottesville, VA and Tulsa, OK. CHG offers exciting employment opportunities for individuals passionate about the gaming industry. 

As an industry leader, CHG emphasizes innovation, customer satisfaction, and adherence to regulatory standards. This is an exceptional chance to become part of a thriving organization with a strong market presence. Apply now to contribute to the growth of cutting-edge gaming solutions and deliver exceptional customer experiences. Join Castle Hill Gaming and be a part of the exciting world of casino gaming.

We offer the following to our qualified full-time employees:

• A competitive salary
• Excellent benefits package including health insurance where the company pays 100% of the employee, family and domestic partner monthly premium.
• Company contributions to employee HSA accounts
• 401K Program
• Student Loan Repayment Program
• Up to 20 days of paid time off that is accrued during the year along with 8 paid holidays
• Paid Leave including Paternal, Bereavement and Jury Duty
• Employee equity incentive plans
• Company Cell Phone for all employees

If hired, your employer will be Ironworks Development LLC, which develops Castle Hill Gaming products. Correspondence with the company will only be made from @castlehillgaming.com e-mails addresses.

Position Overview:

Castle Hill Gaming has an opening for a Field Service Technician to cover our New Hampshire customers currently in Seabrook and upcoming in Nashua. This technical position will focus on troubleshooting, repair, and preventative maintenance on electronic gaming machines and associated equipment.

You must live in New Hampshire or Northern Massachusetts

Job Responsibilities:

• Performs diagnostic checks, maintenance and repairs to all Castle Hill Gaming equipment
• Provides basic repair and maintenance to servers and associated equipment
• Performs preventive maintenance on machines (clean, tighten loose hardware and secure loose wiring)
• Plans and schedules appointments to perform preventive maintenance at the convenience of the customer (Both Internal and External)
• Conducts installation of equipment and software during upgrades and installs
• Records maintenance and repair actions in approved reporting software
• Finds out about ongoing jurisdictional changes, upgrades and modifications and reports them to all appropriate Castle Hill Gaming departments
• Performs other duties as assigned

 Qualifications:

• High School diploma or equivalent
• 2+ years technical/electrical experience
• Qualified to operate a motor vehicle and possess a valid driver’s license
• General knowledge of computers and electronics
• Ability to safely clean and maintain equipment
• Ability to troubleshoot
• Experience with Microsoft Office (Word, Excel, Outlook)
• Ability to plan, organize, and have attention to detail; adaptable and flexible
• Competent interpersonal, oral and written communication & presentation skills
• Ability to work with minimal supervision
• Operate in a team environment working with other team members to complete tasks
• Ability to work varied shifts and overtime as required
• Must be able to successfully pass a background investigation
• Must be able to obtain and maintain a gaming license
• Daily travel is expected in this role
• You need to live New Hampshire

Preferred Qualifications:

• Technical certifications such as A+, N+, Microsoft or Cisco
• Previous experience in the Casino/Bingo service environment

Physical Demands of this position:

• To stand, use hands and fingers to handle or feel, reach with hands and arms, and talk and hear
• To walk and stoop, kneel, crouch, crawl. sit, climb, or balance. Along with vision abilities of using close vision, depth perception, and ability to adjust focus
• Able to move and control 550 pounds with the aid of dollies and tools, lift and move 40 pounds short distances without mechanical aid, and frequently lift and/or move 10 pounds

Work Environment:

• While performing standard duties associated with the position, the associate will be exposed to noise levels ranging from quiet to loud, adverse weather conditions, and moving and working around the customers.

*This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet business needs of the company.

**Any offer and retainment of employment is contingent upon the successful completion of your background investigation, and the approval of any necessary tribal gaming license, granted by their respective gaming commission.

*** We are not offering Visa sponsorship or transfers for this position, now or in the future.

****We kindly request that third-party recruiters or agencies refrain from submitting unsolicited resumes, candidate profiles, or making unsolicited contact. All hiring decisions are managed through our internal team, and any solicitation will not be considered.