Installation Technician

Company Overview:
Castle Hill Gaming is currently seeking Installation Technicians to join their team in Tulsa, Ok. Castle Hill Gaming is a prominent provider of Class II, Class III, and HHR gaming machines to Native American and Commercial Casinos across the United States, with offices located in Charlottesville, VA and Tulsa, OK. CHG offers exciting employment opportunities for individuals passionate about the gaming industry. 
 
As an industry leader, CHG emphasizes innovation, customer satisfaction, and adherence to regulatory standards. This is an exceptional chance to become part of a thriving organization with a strong market presence. Apply now to contribute to the growth of cutting-edge gaming solutions and deliver exceptional customer experiences. Join Castle Hill Gaming and be a part of the exciting world of casino gaming.

At Castle Hill Gaming, we value our employees and offer a comprehensive benefits package, including:
•    A competitive salary
•    100% company-paid health insurance for employees, families, and domestic
•    Company contributions to employee HSA accounts
•    401K 
•    Student Loan Repayment Program 
•    Generous PTO and paid holidays (15 days PTO + 8 holidays)
•    Paid Leave (Paternal, Bereavement, Jury Duty)
•    Employee equity incentive plans
•    Company-provided cell phone for all full-time employees

If hired, your employer will be Ironworks Development LLC, which develops Castle Hill Gaming products. Correspondence with the company will only be made from Castlehillgaming.com e-mails addresses.

Position Overview:
The Install Technician is a hands-on technical role responsible for preparing, installing, and maintaining Electronic Gaming Machines (EGMs) in gaming establishments nationwide. This position involves troubleshooting, repairing, and upgrading machines while ensuring compliance with jurisdictional regulations. The ideal candidate is a detail-oriented problem solver with technical expertise and a willingness to travel.

Essential Duties and Responsibilities include, but are not limited to the following:
•    Install, troubleshoot, and maintain gaming machines, servers, and associated equipment.
•    Deliver, unload, and set up machines and components at casino locations.
•    Perform preventative maintenance, including cleaning, diagnostics, and repairs to ensure optimal machine performance.
•    Upgrade software and hardware during machine conversions and installations.
•    Log maintenance and repair activities in approved reporting systems.
•    Stay up to date on industry regulations, jurisdictional changes, and software updates and report relevant information to appropriate departments. 

Work Environment:
•    Exposure to varying noise levels, from quiet to loud, as well as bright, flashing lights.
•    Exposure to secondhand smoke in casino environments.
•    Occasional exposure to adverse weather conditions when transporting equipment.
•    Frequent movement around customers and casino patrons while performing job duties.

Qualifications:
    Required:
•    Ability to safely clean, maintain, and troubleshoot gaming equipment.
•    Basic technical/electronic skills with an ability to diagnose and resolve issues independently.
•    Strong written and verbal communication skills with attention to detail.
•    Ability to plan, prioritize, and organize tasks effectively in a fast-paced environment.
•    Ability to work independently and as part of a team to meet company and customer needs.
•    Flexibility to work varied shifts and overtime as needed.
•    Must pass a DOT physical (required for travel).
•    Ability to move and transport gaming machines/equipment weighing up to 550 pounds using appropriate tools.
•    Ability to lift and carry up to 40 pounds short distances without mechanical aids.
•    Willingness to travel, including occasional overnight stays.
•    Valid driver's license with a clean driving record.
•    Ability to obtain and maintain required tribal gaming licenses. 

    Preferred:
•    Experience working with Microsoft Office (Word, Excel, Outlook).
•    2+ years of technical or electrical experience in installation, repair, or maintenance.
•    Relevant technical certifications (A+, N+, Microsoft, Cisco) are highly desirable.
•    Previous experience in a gaming or Bingo service environment is a plus.
•    Experience with Class II, Class III and/or HHR Gaming preferred. 

*This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the company.

**Any offer and retainment of employment is contingent upon the successful completion of your background investigation, and the approval of any necessary tribal gaming license, granted by their respective gaming commission.

*** We are not offering Visa sponsorship or transfers for this position, now or in the future.

****We kindly request that third-party recruiters or agencies refrain from submitting unsolicited resumes, candidate profiles, or making unsolicited contact. All hiring decisions are managed through our internal team, and no solicitation will be considered.