IT Support Technician

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it.  Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.  

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. 

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT GLOBAL TECHNOLOGY

Catapult is seeking a proactive and highly-organized IT Support Technician to serve as the first line of end-user support for our EMEA IT operations. You will own all on-site infrastructure and AV for our London and Leeds offices, while simultaneously driving high-quality on-site and remote support for 200+ employees across the broader EMEA region. As a vital member of our Technology Operations group, you will collaborate with your Global IT colleagues in the UK, US, and Australia to streamline service delivery and ensure a secure, white-glove onboarding experience. This role will work closely with our IT Systems Engineer, who is also based in the London office, and reports to the Director of IT, based in our Boston office. The ideal candidate is a self-starter who balances technical mastery with the collaborative autonomy needed to manage a regional site independently.

WHAT YOU’LL DO

• UK Offices IT Support: Based in London, you’ll act as the primary IT support staff for the London office, and oversee all desk-side support and proactive management of office-wide AV, conferencing, and infrastructure assets for both London (70 users) and Leeds (30 users), which will include once-monthly travel to the Leeds site.
• EMEA Technical Service Delivery: Drive high-quality support operations for 200+ cross-functional staff in EMEA, both on-site and remote, ensuring minimal downtime through proactive ticket management and rapid issue resolution.
• Knowledge Management: Develop and maintain high-quality internal documentation, including "how-to" guides for employees and technical runbooks for the Global IT team, ensuring a consistent and scalable support experience for users.
• Onboarding & Offboarding: Own the onboarding and offboarding processes for the region, continuously improving the delivery of IT equipment and training to ensure every new team member is fully equipped and secure from their first day.
• Asset Lifecycle Management: Manage IT hardware for the London office, the Leeds office, and our remote EMEA workforce, including strategic procurement, inventory auditing, and the deployment of standardized equipment.
• Identity & Access Management (IAM): Execute secure user lifecycle operations (including provisioning and deprovisioning), ensuring strict adherence to security protocols and internal compliance standards.

WHAT YOU’LL NEED

• Education & Experience: Completion of a Level 4 IT Apprenticeship or equivalent vocational qualification (BTEC Higher Nationals), and/or 2+ years of relevant industry experience.
• Office Presence: This is a hybrid role based out of our London office. You should be comfortable working on-site 3 to 5 days per week to support our local infrastructure and team, with up to 2 days per week working remotely. This role also requires once-monthly travel to our Leeds office to provide on-site infrastructure and desk-side support.
• Multi-Platform Expertise: Experience supporting a hybrid Windows and macOS environment, including hands-on administration of enterprise hardware and unified endpoint management (UEM) solutions (such as Jamf, Intune, or Kandji/Iru).
• Systems Administration & Automation: Proficiency in Google Workspace and the Atlassian Suite (Jira Service Management & Confluence), with the ability to build Jira automations that streamline ticketing workflows.
• Hardware & Infrastructure Lifecycle: Proven ability to oversee office AV and networking peripherals while maintaining a high-standard asset management process for a distributed EMEA workforce, from initial procurement to final decommissioning.
• Service Excellence & Problem Solving: Exceptional troubleshooting and customer support skills, and the ability to balance on-site priorities with a high-volume SLA-driven remote support queue across different time zones.
• Collaborative Autonomy: The ability to work effectively within a global IT team under minimal supervision, combining excellent communication skills with a collaborative approach to achieve regional and strategic goals.

WHAT YOUR SUCCESS WILL LOOK LIKE

• After 6 months: You have established yourself as the trusted primary contact for the London and Leeds offices, maintaining 99.5% uptime for local AV and conferencing systems. You are navigating the Windows/macOS hybrid environment with ease and have taken ownership of Jira Service Management, including the implementation of at least two new automations to improve ticket routing.
• After 12 months: You operate with full autonomy, managing the London office, the Leeds office, and the EMEA remote queue with such consistency that the Global IT team views the region as a gold standard for service delivery. You have streamlined the EMEA onboarding process, ensuring every new hire receives their equipment and access before their start date, with a white-glove orientation experience.

 WHY CATAPULT?

• We have amazing people. We promise you’ll work with some of the most ambitious,  intelligent people in an exciting industry, and do some of the best work of your life.
• We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary. 
• We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.
• Our workforce spans more than 20 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.  
• We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve.  There is an unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.