Back to jobs
New

Associate Customer Success Specialist

Boston, MA

Associate Customer Success Specialist 

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it.  Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing.

We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics.  

Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. 

WE WANT PEOPLE WHO ARE PASSIONATE ABOUT SPORTS SCIENCE AND PROVIDING AMAZING CUSTOMER SERVICE 

We are looking for a talented and enthusiastic Associate Customer Success Specialist / Sport Scientist whose commitment to continuous improvement aligns with our ambitious, fast-growing, and transforming company.

You will play a key role in supporting Catapult’s customers across North America by delivering high-quality training, education, and post-sale support across Catapult’s wearable technology, software solutions, and Perch technology. Working within a pooled customer model, you will build strong customer relationships, understand their performance needs, and help them maximize the value of Catapult and Perch solutions.

You will develop deep product and sport science expertise, using this knowledge to drive product adoption, customer engagement, retention, and value realization. You will analyse and interpret wearable data to provide actionable sport science insights and recommendations, while also supporting internal teams with data analysis and expertise.

You will work closely with Commercial, Technical Support, Product, and Sport Science teams to support existing customers, contribute to new business opportunities, and identify relevant Customer Success Qualified Leads and growth opportunities. You will help coordinate customer needs across these teams, ensuring timely follow-up and a positive customer experience.

You will also act as a voice of the customer, sharing feedback, product requests, and market insights with Product and Engineering teams to help shape the continued development of Catapult and Perch technology.

This role is based in Catapult’s Boston office.

WHAT YOU’LL BE DOING 

  • Support a pooled customer base across North America, driving customer health, adoption, engagement, retention, and growth across Catapult and Perch solutions.
  • Build trusted relationships with key customer stakeholders and provide ongoing support across Catapult’s wearable technology, Perch, and software solutions.
  • Deliver onboarding, training, workshops, product demonstrations, and best-practice education across Catapult and Perch products and workflows.
  • Proactively identify customer needs, adoption gaps, risks, and opportunities, maintaining accurate client health updates and action plans.
  • Prioritize and manage customer requests effectively, taking ownership through resolution and escalating to Technical Support when required.
  • Partner with Commercial, Product, Technical Support, and Sport Science teams to improve customer outcomes and support new business, renewals, and growth opportunities.
  • Provide sport science expertise, including analysis and interpretation of Catapult and Perch data, while identifying Customer Success Qualified Leads and relevant commercial opportunities.
  • Gather and communicate customer feedback, product requests, and market insights to inform Catapult and Perch product development, internal strategy, and the overall customer experience.

WHAT YOU WILL NEED 

  • 1+ year of experience working in an elite or high-performance sporting environment, with hands-on experience using Catapult wearable technology, within team sports.
  • Bachelor’s degree in Exercise and Sport Science, Sports Performance, Strength & Conditioning, or a related field is required.
  • Foundational understanding of athlete monitoring technologies, including GPS, inertial sensors, and performance data, as well as strength and performance technologies such as Perch.
  • Strong ability to analyse, interpret, and communicate Catapult and Perch data to coaches, athletes, performance staff, and other stakeholders.
  • Proficiency with Microsoft Excel and/or Google Sheets for analysing and working with large datasets; experience with Power BI or Tableau is an asset.
  • Strong communication and relationship-building skills, with the ability to engage effectively with customers and internal stakeholders.
  • Ability to work independently, prioritize across a large pooled customer base, and collaborate effectively within a regional team.
  • Passion for sport science, technology, and helping elite sporting organizations use Catapult and Perch solutions to improve performance.

WHAT YOUR SUCCESS WILL LOOK LIKE

In 6 months’ time

  • You have established relationships with key stakeholders across the pooled customer base and consistently engage with customers through proactive and reactive touchpoints.
  • You can independently deliver onboarding, training, workshops, and product demonstrations across Catapult and Perch solutions.
  • You demonstrate proficiency in Catapult and Perch products and can confidently apply sport science knowledge to common customer use cases.
  • You maintain accurate and timely client health updates for your customer interactions, including engagement, risks, opportunities, and action items.
  • You consistently meet expected response and follow-up timelines for customer requests and own issues through resolution or appropriate escalation.
  • You actively collaborate with Technical Support, Commercial, Product, and Sport Science teams to resolve customer needs and improve outcomes.
  • You identify and communicate customer adoption gaps, risks, and potential opportunities through regular customer interactions.

In 12 months’ time

  • You independently manage a high volume of customer interactions across the pooled customer base while consistently delivering a high-quality customer experience.
  • You proactively drive adoption and value realization through targeted education, training, and customer engagement.
  • You consistently identify customer risks and opportunities through client health updates and take appropriate action to address them.
  • You confidently handle more complex product, technical, and sport science conversations, engaging the appropriate internal teams when required.
  • You contribute to customer retention, renewals, and relevant growth opportunities by identifying and communicating qualified opportunities to Commercial.
  • You have contributed to scalable customer education resources, best practices, and internal knowledge sharing.
  • You regularly provide actionable customer and market insights to Product, Support, Commercial, and Sport Science teams.

WHY CATAPULT? 

 

  • We have amazing people. We promise you’ll work with some of the most ambitious,  intelligent people in an exciting industry, and do some of the best work of your life.
  • We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary. 
  • We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance.
  • Our workforce spans more than 32 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness.  
  • We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve.  There is an unlimited opportunity to grow, do more, and do better.

Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do.

 

 

The target Total Compensation range for this position is $40,000 - $94,400 per year. This range is inclusive of base salary and a target incentive plan (which may include equity, commission, or other bonus structures).

Your specific compensation within this range will be determined by factors such as your geographic location, relevant experience, and job-related skills.

In addition to this compensation, Catapult also offers generous paid leave and recognized company holidays, and the opportunity to participate in our comprehensive benefits package, including Health, Dental, and Vision insurance, and 401(k) retirement plan with company match. 

 

All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

Create a Job Alert

Interested in building your career at Catapult Sports? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Catapult Sports’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.