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Phone Outreach Associate

United States

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Cayaba Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. 

Our Values:

  • Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
  • Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
  • Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role

We are seeking a Phone Outreach Associate, specialized in engaging new members. This role will be responsible for making calls to potential members and accurately explaining what we do at Cayaba and how we serve our community. The ideal candidate will be a quick learner who can memorize scripts and adapt when issues arise during a call. As the voice of our company, the Phone Outreach Associate must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping members and driving membership growth for Cayaba.

This role is expected to work from 8:30am-5:30pm EST, with at least two days a week from 11am-8pm EST. This role will report directly to the VP, Marketing and Member Acquisition, with day-to-day direction provided by the Phone Outreach Team Lead.

Responsibilities:

  • Making calls to potential members, identifying their needs, and providing information about services offered
  • Answering questions about Cayaba and the membership journey 
  • Checking if potential members are eligible to enroll with Cayaba 
  • Registering members with the program and scheduling their first appointment
  • Maintaining databases by keeping member information up to date
  • Collaborate with the Growth Team on feedback received from potential members

Qualifications:

  • High school diploma or equivalent
  • Call center, sales, or community outreach experience
  • Outgoing personality who is excited to bring our services to those who need them 
  • Good listening skills and attention to detail
  • Comfortable with technology and digital platforms
  • Ability to thrive in a fast-paced, high-growth startup environment
  • Demonstrated experience in taking direction, learn quickly, and working independently
  • Spanish speaking preferred

Compensation range for this position is between $22-$28/hr. The exact amount will depend on years of direct, relevant experience. 

For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally:

Time Off That Works for You

  • Recharge with annual paid holidays off.
  • Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
  • Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.

Comprehensive Health & Wellness Coverage

  • Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
  • Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
  • Vision Insurance: Coverage for routine eye exams and eyeglasses.

Security & Future Planning Options

  • Life Insurance: Financial protection for your beneficiaries.
  • Disability Insurance: Short-term and long-term coverage in case of illness or injury.
  • 401(k) Retirement Plan: Opportunity to save for the future.

We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today!

Please note that our recruitment team will only contact candidates via an official company email address ending in @cayabacare.com. Be cautious of scams; Cayaba Care will never ask for financial information or payments at any stage of the hiring process.

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