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Maternity Navigator (Licensed Doula)

West Montgomery County, PA

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with the Black, Brown, Indigenous, and underserved communities disproportionately affected by these results. Cayaba Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Cayaba Care’s mission is to improve pregnancy, birth and postpartum journey for women and their families by reimagining how maternity care is delivered.  Our team is focused on building trust-based engagement and wrap-around support of expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful  pregnancy journey. 

We ensure that our members do not feel alone during their pregnancy journey, and that they have a trusted resource for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Our Maternity Navigators are the anchor of our work; they are hired from the communities we serve, they understand expectant moms and they build deep and meaningful connections to support our members. We leverage technology to support or virtual engagement that allows us to meet all our moms where they are. 

Cayaba Care does not replace the primary obstetrician or doctor’s relationships; instead, we support expectant mothers with all other support services that are traditionally not available through their doctors’ offices. Our Maternity Navigators are trained in maternal community health work including women’s health, prenatal education, and the community-based resources needed to advocate and support our enrolled members.  

Maternity Navigators work with a multidisciplinary team of professionals including Nurses, Nurse Practitioners, Lactation Consultants, Registered Nutritionists, Family Support Specialists, and Social Workers to help pregnant and postpartum families in a holistic manner. 

Our Values:

  • Healthcare is Human: We partner with the communities we serve to address the unique needs of our patients and support whole person care.
  • Pursue Excellence: We earn & build trust with our patients, partners, & each other by striving for excellence without compromising our standards.
  • Uplift: We elevate and center underrepresented voices.
  • Embrace Innovation: We are creative & resourceful in getting things done.
  • Together, not alone: Moving maternal healthcare forward is a shared responsibility that we all care deeply about.

To learn more about Cayaba Care, please visit www.cayabacare.com.

The Role

Cayaba Care is seeking a full-time hourly Maternity Navigator (MN) who will support Cayaba members through the prenatal and postpartum period. The MNs develop supportive relationships with our members, meeting with them monthly to understand their needs and provide key resources throughout their pregnancy journey. This role will report to the Director of Care Operations. 

Our team provides care to our members virtually and in person, depending on the member's need and preference.

Work Schedule
This role is expected to work the following schedule:

Monday, Wednesday, Friday: 8:30am-5pm (hybrid)

Tuesday, Thursday: 10am-6pm (hybrid)

Saturday: 1x a month 9am-2pm (remote)

Responsibilities:

  • Actively manage a panel of members through the prenatal and postpartum period, engaging them monthly to offer different resources and levels of support based on their pregnancy phase and needs 
  • Conduct in-home and virtual visits, educating members on health and self-advocacy, providing emotional support, monitoring vital signs, and screening for additional needs 
  • Identify and connect members to appropriate community resources
  • Proactively identify and contact your assigned members that have not had recent support from Cayaba, by phone or text, to check-in on their needs and offer other resources
  • Screen members for Social Determinants of Health (SDoH) and identify and connect them to appropriate community resources as needed
  • Be available to members via phone to provide support for any concerns between visits
  • Coordinate with the multidisciplinary care team, referring members to Cayaba specialists and sharing member needs during daily care team huddles  
  • Document care plans, services provided, referrals, and screening results in the member’s record
  • Escalate any clinical complaints from members to the clinicians
  • Provide active labor support to members as needed
  • Follow our Cayaba policies and procedures to best support our members

Qualifications:

  • Minimum of 1-3 years of experience working with patients in the Women’s health and obstetrics ambulatory care setting
  • Certified Medical Assistant required, Doula certification preferred
  • Strong organizational and problem solving skills, with attention to detail 
  • Excellent communication and interpersonal skills
  • Strong desire to build supportive relationships and provide compassionate, culturally sensitive care for our program members
  • Excitement around working with a collaborative interdisciplinary team of specialists
  • Comfort working across multiple technology platforms and learning new technologies

Nice to haves:

  • 1-3 years of experience in community work, patient advocacy, or health navigation 
  • Community Health Worker or Breastfeeding Counselor certification
  • Specialized in OB-GYN, Women’s Health
  • Fluent in Spanish or French
  • Start-up experience

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