Provider Relations Representative

ACCEPTING APPLICATIONS THROUGH MONDAY, SEPTEMBER 29TH AT 5:00PM.

We have an opportunity to join the Alliance as a Provider Relations Representatie in the Provider Services Department. 

WHAT YOU'LL BE RESPONSIBLE FOR

Reporting to the Provider Relations Supervisor, this position: 

• Researches, analyzes and coordinates the resolution of complex provider payment concerns and assists with the resolution of provider issues and grievances
• Engages in and facilitates provider recruitment, contracting, communication and relationships in support of strategic organizational objectives
• Responds to providers’ educational needs by planning and conducting ongoing provider training and workshops

THE IDEAL CANDIDATE 

• You understand why being face-to-face with providers is important, and you are excited to travel within San Benito County to be the face of the Alliance for providers 
• You value exceptional customer service and are empathetic to others' needs 
• You have a background in healthcare and are experienced in working with physicians, other clinicians, and front and back office medical staff 
• You seek to understand the root cause of problems and work diligently to resolve them, not stopping or passing the buck to someone else along the way 
• You use good judgment, tact, and diplomacy when interacting with providers and other stakeholders, especially when managing delicate or sensitive issues 
• You take ownership of your work and actively prioritize tasks with competing deadlines, keeping up with timely communication to providers 
• You are a self-starter with demonstrated ability to work independently 
• You are comfortable and skilled in handling grey or ambiguous situations 
• You take initiative when it’s appropriate to do so, identifying what needs to get done and following through on execution 

WHAT YOU'LL NEED TO BE SUCCESSFUL

To read the full position description and list of requirements, click here

• Knowledge of:
• The principles and practices of customer service
• Windows-based PC system and Microsoft Word, Excel, Outlook and PowerPoint
• Ability to:
  • Conduct research, gather information, analyze data and prepare recommendations and reports
  • Proofread and audit data for accuracy
  • Develop and prepare educational materials and conduct provider orientations and trainings
  • Design work plans and organize work to handle multiple tasks simultaneously
  • Maintain a professional demeanor and remain focused and calm in difficult situations
• Education and Experience:
  • Bachelor’s degree in Business, Marketing, Public Relations, Health Care or a related field
  • Two years of experience in a health care, customer service, marketing or public relations environment [two (2) years of additional experience may substitute for the Bachelor’s degree]; or an equivalent combination of education and experience may be qualifying

OTHER INFORMATION

• We are in a hybrid work environment and we anticipate that the interview process will take place remotely via Microsoft Teams.
• While some staff may work full telecommuting schedules, attendance at quarterly company-wide events or department meetings will be expected.
• In-office or in-community presence may be required for some positions and is dependent on business need. Details about this can be reviewed during the interview process.

The full compensation range for this position is listed by location below. 

The actual compensation for this role will be determined by our compensation philosophy, analysis of the selected candidate's qualifications (direct or transferable experience related to the position, education or training), as well as other factors (internal equity, market factors, and geographic location).

OUR BENEFITS 

Available for all regular Alliance employees working more than 30 hours per week. Some benefits are available on a pro-rated basis for part-time employees. These benefits are unavailable to temporary employees while on an assignment with the Alliance.

• Medical, Dental and Vision Plans
• Ample Paid Time Off 
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Robust Health and Wellness Program
• Onsite EV Charging Stations

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us. 

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Mariposa, Merced, Monterey, San Benito and Santa Cruz counties. To learn more about us, take a look at our Fact Sheet.

The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We are an E-Verify participating employer

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.