Back to jobs
New

Intern, IT Operations (6-Month Term)

Gurugram, Haryana, India

CC&L Financial Group is seeking an Intern to join our IT Operations team in Gurugram for a 6-month term! In this role you will serve as the first point of contact for colleague support across technology, business applications, and day-to-day operational enablement. This role goes well beyond traditional IT infrastructure or helpdesk support. You will provide Level 1 support across end-user technology, productivity platforms, and business applications, delivering consistently high-quality, professional, and empathetic support experience. You will operate in a modern, AI-enabled support environment, leveraging automation, self-service, and copilots to resolve issues efficiently, while exercising sound judgment when escalation is required. Success in this role is defined not only by issue resolution, but by clarity of communication, ownership through to closure, and the overall client experience. The role sits within the Technology function and plays a critical role in ensuring colleagues can work effectively, securely, and with confidence every day.

What You Will Do:
  • You will collaborate closely with:
    • Service Desk & Infrastructure teams supporting core platforms, endpoints, and networks
    • Application owners and vendors supporting business and productivity applications
    • Information Security to ensure secure handling of accounts, devices, and data
    • HR and business stakeholders supporting onboarding/offboarding processes and ongoing user needs
  • Act as the trusted first point of contact for incidents, requests, and questions across technology and business applications.
  • Engage users through multiple channels (ticketing system, chat, email, phone, collaboration tools) with professionalism, empathy, and clarity.
  • Ask structured, thoughtful questions to understand issue context, business impact, and urgency.
  • Translate technical and application-related issues into clear, plain-language explanations.
  • Operating systems, browsers, and productivity platforms (e.g., Microsoft 365, Teams, Exchange)
  • Business and productivity applications within defined Level 1 scope
  • Network access and basic connectivity (Wi-Fi, VPN, remote access)
  • Basic device and account support
  • Contribute to continuous improvement by:
  • Accurately categorizing and tagging tickets
  • Converting repeat issues into knowledge base articles
  • Providing feedback to improve AI accuracy and self-service effectiveness
  • Perform Level 1 identity and access tasks in line with policy:
  • Password resets, account unlocks, MFA setup and troubleshooting
  • Standard access requests using predefined roles and workflows
  • Support onboarding/offboarding processes to ensure colleagues have the right access at the right time.
  • Follow identity verification procedures rigorously.
  • Opportunities for automation, standardization, or experience improvement Support initiatives focused on raising service quality, improving first-contact resolution, and reducing repeat incidents.

What You Bring:
  • Basic Knowledge & Learning Foundation
  • Basic understanding of IT support or service desk concepts (academic, project, or internship experience acceptable)
  • Familiarity with Windows and/or macOS, browsers, and mobile devices
  • Knowledge of Cloud productivity tools such as Microsoft 365 or Google Workspace
  • Basic networking concepts (IP, Wi‑Fi, VPN – beginner level)
  • Interest in AI tools, automation, and modern IT systems
  • You treat support as a service relationship, not just a ticket queue
  • Clear, calm, and audience‑appropriate communication
  • Ability to resolve, escalate appropriately, and stay accountable
  • Willingness to document, share knowledge, and continuously improve
  • Consistently follows security and data protection practices 

#LI-HYBRID #LI-MP1     

For a closer look at how you can build your career with us, we invite you to explore cclgroup.com.  

CC&L Financial Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.  

Your application will be reviewed by a member of the hiring team - AI is not used in the screening, assessment or selection of applications at this time.  

 

 

Create a Job Alert

Interested in building your career at Connor, Clark & Lunn Financial Group Ltd.? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Please select which shifts throughout the day you are available and comfortable working. (Select all that apply) *
Select...

I acknowledge that I have read and understood the CC&L Financial Group Privacy Policy [https://cclfg.cclgroup.com/privacy-confidentiality/].  I consent to CC&L processing my personal data as described in the Privacy Policy as summarized below, including to the transfer of my personal data to third parties located outside of my jurisdiction, and I understand my privacy rights and choices.

Select...

The CC&L Financial Group entity to which you are applying is the data controller for the personal data you provide during the recruitment process and can be contacted at privacy@cclgroup.com.

We process personal data about you to manage our recruitment activities, including evaluating your suitability for employment. By completing the acknowledgement above, you consent to this processing. In applicable jurisdictions, other lawful bases for this processing are: (i) legitimate interests, to collect and review application information, shortlist, conduct interviews and assessments, and verify candidates; and (ii) contract, where you have accepted a job offer and we need to take steps prior to entering into a contract of employment.

We collect personal data directly from you when you apply for a role and may also obtain personal data about you from other sources, including recruitment agencies, employee referrals, and professional networking sites, where permitted by applicable law. Your personal data may be shared within our group, with third parties who provide services to us (including Greenhouse Software, Inc., a cloud services provider located in the U.S. engaged to help manage our recruitment process), and where required by law. Where your personal data may be transferred outside of your state/province/region or internationally, appropriate safeguards are in place in accordance with applicable data protection law.

Your personal data will be retained for the duration of the recruitment process and for a period following the conclusion of the recruitment process, including for the purpose of considering you for future employment opportunities, contacting you about such opportunities, or as otherwise outlined in our Privacy Policy, in accordance with data protection laws.

You have various rights under applicable data protection law depending on where you live, including the right to access, correct, delete or restrict processing of your personal data, and to receive your data in a portable format. You may also object to processing or retention in some circumstances and, where we have asked for your consent, withdraw it at any time. These rights may be limited in certain circumstances.

If you have any concerns about how we handle your personal data or would like more information about what rights you have, please contact us at privacy@cclgroup.com in the first instance. You also have the right to lodge a complaint with your local supervisory authority. For UK applicants, this is the Information Commissioner's Office. For full details on how we process your personal data please see our Privacy Policy at [https://cclfg.cclgroup.com/privacy-confidentiality]