Senior Manager, Product

Overview:  The Senior Manager, Product will have responsibility for management of the development, execution, and enhancement of assigned products within the company’s product portfolio.  The Senior Manager, Product must be passionate about the incubation, design, development, and launch of new SaaS products in the data and technology space. This role will work to identify, design, and drive initiatives that grow ComplexCare Solutions business throughout the healthcare value chain and establish a positive impact on the organization’s operating efficiency and profitability.

Duties and Responsibilities:

• Develop and maintain an expert level of knowledge regarding products, services, capabilities, infrastructure, and operations of ComplexCare Solutions and its affiliates, the marketplace, competition, strategic positioning, threats, and direction to achieve optimal insight and success, with respect to the company’s products, services, capabilities, support, functionality requirements, and financial performance.
• In partnership with department leadership, lead, drive, and own all aspects for assigned products including market research, feature/function road-mapping, development, implementation, operation, regulatory compliance, maintenance, and overall financial performance (inclusive of pricing, sales, realized revenue, development costs, and operating contribution/margins).
• Business Planning: Develop and maintain a multi-year business plan (the “Identified product(s) Plan(s)”) to meet the overall goals of the Identified Product(s), including all key elements such as competitive landscape, target customer needs analyses, TAM and SAM opportunity analyses, prioritized feature/function road map, development plan (inclusive of timelines, resource requirements, and costs), market differentiators, go-to-market plan, customer contract requirements, and financial projections (inclusive of pricing, sales, realized revenue, development costs, and operating contribution/margins), which shall be updated quarterly.
• Engineering Detail: Timely provision to engineering of comprehensive feature/function requirements details, volume expectations, performance expectations, testing parameters, and other requirements of engineering to achieve reliable, timely, and successful development, testing, and operation of the Identified Product(s).
• External Coordination & Communication: Customer engagement including potential customers, internal stakeholders, business partners, industry experts, and subject matter experts to gather insight and feedback with respect to the competitive landscape, customer needs, TAM and SAM opportunity analyses, prioritization of feature/function road map, so as to adjust, as necessary, to optimize and realize the Identified product(s) Plan(s).
• Internal Leadership: Lead and manage team to successfully achieve the Identified product(s) Plan(s), inclusive of direct oversight in cases where such personnel report directly or indirectly to Employee, and matrixed coordination in cases where such personnel do not report directly or indirectly to Employee; and
• Internal Support: Identify support of necessary internal resources, inclusive of marketing, legal, financial, engineering, sales, customer success, and other such resources, as necessary, to optimize and realize the Identified product(s) Plan(s).
• Maintain comprehensive communication with ComplexCare Solutions management and appropriate internal personnel, vendors, and customers regarding timelines, readiness, needs, risks, cost implications, resource requirements, and all other material aspects related to the Identified product(s) Plan(s).
• Actively drive and seek opportunities to leverage ComplexCare Solutions wide products, capabilities, data, and processes to deliver best-in-class SaaS products.
• Establishes and monitors key metrics to drive adoption of Agile processes and tools in partnership with Engineering to write product requirements, communicate priorities for sprint and release plans, participates in backlog refinement and retrospectives.
• Serve as a key member of Employer’s management, promoting Employer’s values, driving and supporting Employer leadership in the strategic development of initiatives to identify enhancements which may improve products, services, operations, employee satisfaction, client appeal, process flow, and overall business function, industry reputation, and financial performance of the Company.
• Adhere to all confidentiality and HIPAA requirements as outlined within ComplexCare Solutions Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position.
• Maintain compliance with ComplexCare Solutions policies, procedures and mission statement.
• Fulfill those responsibilities and/or duties that may be reasonably provided by ComplexCare Solutions for the purpose of achieving operational and financial success of Employer.

Job Requirements:

• Minimum 6 years of relevant experience with demonstrable accomplishments in product development, management and enhancement, business strategy, business plan development, market/industry research and competitive analysis.
• Minimum of 6 years of experience in healthcare technology.
• Minimum of 3 years of experience in managing and growing SaaS based software with portfolios in excess of 35+ applications.
• Minimum of 3 years of experience in Agile Framework.
• Minimum of 3 years leading and scaling a customer-facing support function in a fast-moving, high-growth healthcare SaaS organization.
• Experience leading a platform or product portfolio.
• Salesforce (or similar) experience.

Education:

• Bachelor’s or Master’s degree in business-related field.

Physical Demands and Work Environment:

• Sedentary work (i.e., sitting for long periods of time).
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions.
• Subject to inside environmental conditions.
• Travel for this position will include up to 35% if necessary.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless.  ComplexCare Solutions is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. ComplexCare Solutions strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

ComplexCare Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.