Revenue Operations Specialist, CCS

Overview:  The Revenue Operations Specialist is responsible for ensuring that invoices are accurate, timely, and aligned with customer contracts and service delivery. You’ll work closely with internal teams to navigate complex billing scenarios, support revenue processes, and proactively manage changes in customer requirements. This is a non-customer-facing role, but it requires strong internal collaboration, excellent communication skills, and a deep understanding of how billing impacts the customer experience.

Duties and Responsibilities:

• Own and manage the end-to-end billing process in NetSuite, including:
• Complex invoicing with customer-specific customization
• Contract compliance and alignment with service delivery
• Revenue billing support and coordination with accounting;
• Work proactively to identify and address invoice changes and disruptions;
• Collaborate with internal departments (e.g., Sales, Operations, Product) to ensure billing accuracy and alignment;
• Maintain organized documentation and tracking for all billing-related activities;
• Support change management by communicating updates and process improvements to leadership;
• Assist in contract review and ensure billing terms are properly implemented;
• Help develop and refine billing policies and procedures;
• Ensure billing processes are audit-ready and compliant with internal controls;
• Be the accounting resource for cash application and collections processes, ensuring compliance with policies and procedures;
• Drive efficiencies and continuous process improvements, and proactive problem resolution;
• Develop and report upon key billing, AR and collection metrics and performance indicators;
• Work with accounting leadership to ensure complex billing is performed in compliance with all contract terms, GAAP and managerial reporting requirements
• Interpret contract documents to ensure billing is performed in compliance with all contract terms, some of which may be highly complex. 
• Coordinate with sales and sales operations to resolve questions/issues;
• Support the review of the AR bad debt allowance, customer billing credits and other billing/AR adjustments as needed;   
• Identify, lead, and participate in cross functional teams regarding Billing, AR and collection matters;
• Support the monthly and year-end close process, financial audit review processes and maintenance of proper internal controls;

• Other accounting responsibilities as requested and/or determined;
• Maintain compliance with CCS’s policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within CCS’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
• Fulfill those responsibilities and/or duties that may be reasonably provided by CCS for the purpose of achieving operational and financial success of the Company; and
• We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Job Requirements:

• 5+ years of progressive experience in billing, accounts receivable and collections and related positions;
• Merger and acquisition experience preferred;
• Superior technical experience and proficiencies with cross functional software including:
  • Microsoft Office suite including Word, Excel, Visio and PowerPoint;
  • NetSuite
  • Contract Management Solutions (Luminance preferred)
• Comfortable interacting with a variety of skill levels with a demonstrated ability to lead through influence;
• Strong analytical and organization skills.
• Must possess an inquisitive mind, the ability to work independently, be a quick learner with good technical and business acumen;
• Excellent communication skills; ability to interact with leadership;
• Strong understanding of contract terms, billing compliance, and revenue processes.
• Excellent verbal and written communication skills, especially when navigating complex issues.
• Highly organized, detail-oriented, and process-driven.
• Comfortable working in a fast-paced, evolving environment with frequent changes.
• Creative problem solver who can build structure and clarity in ambiguous situations.
• Proven ability to build key working relationships across diverse internal and external organizations;
• Strong organizational and analytical skills with a high attention to detail and ability to multitask; and
• Proven ability to work effectively under pressure & meet deadlines.

Education:

• Bachelor’s degree in Accounting or related field.

Physical Demands and Work Environment:

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force ;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless.  ComplexCare Solutions is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. ComplexCare Solutions strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

ComplexCare Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.