Staff Product Designer - Artificial Intelligence

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

 Celonis’ product design is part of the Product & Engineering team; It’s our mission to create exceptional enterprise software that enables businesses to optimize their processes using the Celonis Process Intelligence Platform. Our team of designers, writers and researchers collaborates closely with product management, engineering, and business experts to develop valuable and user-friendly solutions for our global clientele.

We are passionate about product design and dedicated to innovation, always seeking to exceed expectations. Our focus is on creating products that provide users with a centralized source of operational data and role-specific process insights. Through collaboration and a multidisciplinary approach, we consistently challenge conventions to achieve excellence in product design.

As a product designer focussing on AI, you will also be part of the CeloAI team, which develops and integrates cutting-edge AI/ML technologies into Celonis products. The goal is to empower enterprises to make intelligent business decisions and achieve operational excellence. This is critical to establish Celonis's competitive advantage in execution management, ensuring our customers benefit from both exceptional user experiences and cutting-edge AI capabilities.

The Role: 

As a Staff Product Designer -Artificial Intelligence, you will be a tactical and strategic leader in shaping the vision and execution of AI-powered product experiences within the Celonis platform.

You will drive the design strategy for our expanding portfolio of AI tools, influencing product roadmaps and establish design patterns for AI interactions across the Celonis ecosystem and beyond. Building upon the successful launch of our initial GenAI tools, you will guide the design of complex, integrated AI solutions that empower customers to leverage AI for transformative business outcomes.

You'll work closely with senior product & engineering leaders, and research teams to define the future of AI within enterprise software. Your expertise will be crucial in championing user-centered design principles, fostering innovation, and ensuring our AI products are not only intuitive and delightful but also ethically sound and strategically impactful.

The work you’ll do:

As a Staff Product Designer - Artificial Intelligence, your responsibilities will encompass strategic design leadership, where you define and drive the overall design vision and strategy for AI-powered products. You will lead AI innovation and exploration, pushing the boundaries of what's possible in enterprise AI and prototyping novel AI-driven user experiences.

You'll engage in cross-functional collaboration and influence, working with senior product managers, engineering leaders, and data science teams to define product requirements and ensure design feasibility. 

Contributing significantly to the Celonis design system, you'll focus on AI-related components and patterns, establishing and maintaining design standards for AI interactions. You will mentor and guide designers, providing leadership on complex AI projects, and lead user research initiatives to understand complex user needs. Crucially, you will champion ethical considerations in AI design, ensuring fairness, transparency, and explainability.

To succeed in this role, you will need extensive experience in product design with a strong focus on AI, a proven track record of leading design strategy, and a solid understanding of AI/ML principles. Expertise in user research, interaction design, and visual design is essential, along with strong leadership and communication skills. You should be able to think strategically and translate complex concepts into clear design solutions, and possess a strong portfolio showcasing your experience.

The qualifications you need:

• Educational Background: Bachelor’s degree or strong background in Human-Computer Interaction (HCI), Information Design, Data Design, Communication Design, Engineering, Psychology, or a related field.

• Professional Experience: 8+ years of proven experience as a UX/UI Designer, collaborating within software development teams. 2+ years of leadership experience, including mentoring and guiding other designers.

• Domain Experience: Prior experience working in the B2B or enterprise software sector is essential for this role. A strong understanding of this field and its unique challenges is crucial for success.

• Skills: Highly skilled in interaction design, usability engineering, and a wide range of testing methodologies, including A/B testing, user interviews, and heuristic evaluations with the ability to effectively communicate how these factors impact design decisions. Hands-on experience creating complex and interactive data visualizations that effectively communicate insights and drive data-informed decision-making.

• Skilled in applying usability principles and techniques through various stages of product development including requirements gathering, user journey mapping, creating lo-fi and hi-fi wireframes, prototyping, testing, and documentation.

• Adaptability: Comfortable driving clarity in ambiguous situations and thriving in a dynamic, fast-paced environment.

• Design System: Experience working with and contributing to Design Systems in Figma.

• User-centricity: Proven ability to champion user-centered design principles across teams, directly contributing to enhanced product usability. Strong analytical skills and deep understanding of user needs and accessibility standards, allowing for development of inclusive designs that cater to a wide range of users.

• Strengths: Exceptional communication and presentation skills with fluency in English.

• Strong portfolio: Showcasing your design capabilities and problem-solving skills

Preferred qualifications:

• Interaction/Technical Expertise: Demonstrated understanding of AI/ML concepts, frameworks, and technologies (e.g., natural language processing, machine learning algorithms, generative AI), with the ability to translate such concepts into intuitive and user-friendly interfaces, designing AI-driven interactions, with a focus on conversational interfaces and other emerging AI interaction patterns.

• Industry Knowledge: Deep understanding of the AI product landscape, emerging AI trends, and the ethical considerations surrounding AI design and development.

• Business Acumen: General understanding of process mining, business processes, and the enterprise software market.

What Celonis Can Offer You:

• The unique opportunity to work with industry-leading process mining technology
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click here.
• Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us:

Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Data Privacy, Equal Opportunity, and Accessibility Information

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better. 

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