Senior Knowledge Management Expert

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

Corporate Programs & Engagement is a strategic team within the President’s organization (supporting the executive leadership team) that incubates and executes strategic cross-functional programs from an end-to-end Celonis perspective.

As part of this mandate, we are building a new Knowledge Management function to strengthen how Celonis creates, captures, organizes, and shares institutional knowledge across the company. This capability will play a critical role in supporting cross-functional collaboration, reducing duplication, and enabling faster, more informed decision-making. By designing scalable systems, establishing best practices, and cultivating a culture of knowledge sharing, the Knowledge Management function will become a strategic enabler of execution and innovation across Celonis. It will ensure that the right knowledge reaches the right people at the right time—driving efficiency and continuity across all levels of the organization.

The Role:

We are looking for an experienced Head of Knowledge Management to build and lead our Knowledge Management (KM) function. In this role, you will develop and implement a KM strategy for Celonis, establish best practices for capturing, organizing, and sharing knowledge, and drive a cultural transformation toward a knowledge-driven organization.

You will play a critical role in ensuring that employees and customers have access to the right knowledge, at the right time, in the right format—leveraging cutting-edge technologies, including AI, to optimize knowledge discovery and utilization.

Key Responsibilities

Strategic Leadership

• Develop and execute a global KM strategy that aligns with business objectives.

• Build and lead a small but mighty KM team to drive key initiatives.

• Partner with cross-functional teams (PnE, GTM, G&A) to embed KM best practices across the organization.

• Collaborate with leadership and functional content champions to ensure KM efforts support broader company goals.

• Establish a global governance model to ensure knowledge assets remain current, accurate, and accessible.

Knowledge Creation & Management Standards

• Define and implement standardized processes for knowledge creation, tagging, storage, and access.

• Develop a clear framework for organizing and classifying knowledge assets to enhance discoverability.

• Ensure compliance with security, data privacy, and retention policies (e.g., GDPR, SOC2).

Knowledge Capture & Retention

• Implement structured methods to identify and retain critical knowledge.

• Develop processes for updating and consolidating knowledge across teams.

• Work with stakeholders to curate and validate high-quality knowledge assets.

Knowledge Accessibility 

• Define strategies to ensure stakeholders can easily find and access relevant knowledge in a timely manner.

• Leverage AI and automation to enhance knowledge discoverability and personalization.

Technology & Innovation

• Drive the selection, implementation, and adoption of KM tools and technologies to streamline knowledge sharing, in coordination with existing tool owners and IT.

• Develop a technology roadmap to ensure seamless integration of KM solutions into existing business processes.

• Leverage AI-powered search, tagging, and recommendation engines to enhance knowledge access.

Change Management & Cultural Transformation

• Work with Celonis departments to foster a culture of knowledge sharing and collaboration.

• Work with internal Enablement teams to develop training programs and onboarding frameworks to upskill employees on KM best practices.

• Establish knowledge-sharing communities and forums to encourage peer-to-peer collaboration.

• Work with Celonis departments to implement change management strategies to drive adoption and address resistance.

Measurement & Continuous Improvement

• Define and monitor key metrics to evaluate the impact and effectiveness of KM initiatives.

• Continuously refine KM strategies based on data, user feedback, and business needs.

Qualifications & Experience

• 8+ years of experience in knowledge management within SaaS, consulting, or technology-driven environments.

• Proven success in leading KM initiatives and driving technology adoption.

• Expertise in AI-driven knowledge management and automation.

• Experience in project management, governance, and compliance related to knowledge assets.

• Exceptional change management and stakeholder engagement skills.

• Excellent communication and leadership abilities with a global mindset.

• Fluent in spoken and written English, with strong presentation skills.

What Celonis Can Offer You:

• Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
• Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
• Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more.
• Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
• Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
• Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
• Collaborate Globally: Join a dynamic, international team of talented individuals.
• Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

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