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Deal Desk Analyst

Raleigh, US, North Carolina

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:

As part of the Deal Operations team, you will be reporting to the Director of North America Deal Desk. You will establish trusted working relationships and collaborate globally with teams within Celonis that contribute to the structuring and execution of Software and Services deals, working closely with the GTM team, Deal Desk, Legal as well as Security and Finance Operations.

The Role:

As a Deal Desk Analyst you will be responsible for managing the presales and post sales customer proposals regarding standard and nonstandard deals, ensuring that the deal is processed smoothly and in line with both customer requirements as well as Celonis standards.

The work you’ll do:

  • Act as a key point of contact for Celonis GTM teams Serve as a partner and trusted adviser to the Celonis Sales team on strategic contracting activities and deal structuring; advise on alternatives, possible ramifications, value propositioning, as well as recommendations and presentations of customer facing documentation to help guide deal closing.
  • Recognize and act upon education opportunities, augmenting the documentation, and delivering enablement targeted at sales, while improving the customer facing material.
  • Produce and present customer vendor registrations cases alongside Sales, maximizing the value for our customers.
  • Collaborate with other team members, and internal stakeholders to lead process improvements connected to deal support, sales enablement, and knowledge management.
  • Champion deal or agreement reviews and approvals with stakeholders using defined processes and systems such as documenting final contract summaries and price justifications to ensure forward deal momentum, as well as handling escalations, and resolving issues.
  • Enforce the corporate approval framework and associated policies.
  • Work cross-functionally to develop and enhance customer buying programs that are designed to fit the purchasing needs of our customers.

The qualifications you need:

  • A University Degree in Business, Law, Economics or similar.
  • An understanding of contractual concepts and basic familiarity with standard legal terms.
  • A clear business focus, thriving for commercially beneficial outcomes (“deal making attitude”).
  • The ability to identify problems and discrepancies, independently perform research and analysis of causes, and recommend corrective actions.
  • A collaborative style with the ability to communicate clearly and precisely on operational issues.
  • Excellent written and verbal communication skills in English, any additional language is a plus.
  • Work in a structured manner and quickly comprehend new topics and interrelationships.

Visa sponsorship is not offered for this role.

What Celonis Can Offer You:

  • Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
  • Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
  • Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
  • Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
  • Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
  • Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
  • Collaborate Globally: Join a dynamic, international team of talented individuals.
  • Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Your Privacy:

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices

By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.

Please be aware of common job offer scams, impersonators and frauds. Learn more here.

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