Back to jobs
New

Customer Success Manager

Remote

Company Background

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

At Censys, we help organizations understand and secure their internet-exposed infrastructure through real-time internet intelligence. Our platform enables security teams to identify exposures, reduce risk, accelerate investigations, and modernize security operations with authoritative visibility into the global internet.

 

We work with enterprise security teams, Fortune 500 companies, and government organizations that rely on accurate, actionable cyber intelligence to protect critical infrastructure and reduce operational risk.

 

We are looking for a strategic, technically credible, and customer-obsessed Customer Success Manager (CSM) to drive customer adoption, retention, and expansion across a portfolio of enterprise customers.

 

The Role

 

As a Customer Success Manager, you will serve as a trusted advisor to customers throughout their lifecycle — from onboarding and adoption through renewal and growth. You will partner closely with Security Operations, Threat Intelligence, Vulnerability Management, and IT teams to ensure customers realize measurable business outcomes from our platform.

 

This role requires someone who can blend relationship management, technical fluency, operational rigor, and commercial awareness. The ideal candidate understands how enterprise security teams operate and can translate technical capabilities into tangible customer value.

 

You will work cross-functionally with Sales, Product, Support, Marketing, and Engineering to advocate for customers and drive long-term customer success.

 

What You’ll Do

  • Own and manage a portfolio of enterprise and strategic customer accounts
  • Build trusted relationships with security leaders, practitioners, and executive stakeholders
  • Develop success plans aligned to customer business objectives and security priorities
  • Conduct regular business reviews, adoption reviews, and strategic roadmap discussions
  • Act as the primary post-sale point of contact for customers
  • Drive successful onboarding and implementation outcomes
  • Help customers operationalize the platform within security workflows and processes
  • Monitor product adoption, usage trends, health indicators, and customer engagement
  • Identify risks proactively and execute mitigation plans to improve retention
  • Ensure customers achieve measurable outcomes and ROI
  • Partner with Account Executives on renewals, expansion opportunities, and account strategy
  • Identify opportunities for upsell, cross-sell, and broader platform adoption
  • Support customer advocacy initiatives including references, case studies, and advisory programs
  • Maintain accurate account forecasts, health scores, and renewal data
  • Serve as the voice of the customer internally
  • Partner with Product and Engineering to communicate customer feedback and market needs
  • Coordinate with Support and Professional Services to resolve customer issues effectively
  • Contribute to scalable customer success processes, playbooks, and operational improvements

 

What We’re Looking For

  • 5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS
  • Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling
  • Strong executive communication and relationship management skills
  • Ability to explain technical concepts to both technical and non-technical audiences
  • Experience managing renewals and identifying expansion opportunities
  • Strong organizational and project management skills
  • Comfortable operating in a fast-paced, high-growth environment
  • Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact

 

Preferred Qualifications

  • Experience working with SOC, Threat Intelligence, Vulnerability Management, or Security Engineering teams
  • Familiarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, vulnerability prioritization, or internet infrastructure
  • Experience with enterprise SaaS metrics and customer health management
  • Knowledge of platforms such as Salesforce, Gainsight, Zendesk, Jira, or similar tools
  • Experience working with Fortune 500 or public sector customers


For high cost of living areas in the US (San Francisco / Seattle / NYC), the expected on target earnings (OTE) range for this position is $151,000 USD - $180,400 USD, plus benefits and equity.

For all other locations in the US, the expected on target earnings (OTE) for this position is $120,000 USD - $149,000 USD, plus benefits and equity.  

At Censys, we help organizations understand and secure their internet-exposed infrastructure through real-time internet intelligence. Our platform enables security teams to identify exposures, reduce risk, accelerate investigations, and modernize security operations with authoritative visibility into the global internet.

 

We work with enterprise security teams, Fortune 500 companies, and government organizations that rely on accurate, actionable cyber intelligence to protect critical infrastructure and reduce operational risk.

 

We are looking for a strategic, technically credible, and customer-obsessed Customer Success Manager (CSM) to drive customer adoption, retention, and expansion across a portfolio of enterprise customers.

 

The Role

 

As a Customer Success Manager, you will serve as a trusted advisor to customers throughout their lifecycle — from onboarding and adoption through renewal and growth. You will partner closely with Security Operations, Threat Intelligence, Vulnerability Management, and IT teams to ensure customers realize measurable business outcomes from our platform.

 

This role requires someone who can blend relationship management, technical fluency, operational rigor, and commercial awareness. The ideal candidate understands how enterprise security teams operate and can translate technical capabilities into tangible customer value.

 

You will work cross-functionally with Sales, Product, Support, Marketing, and Engineering to advocate for customers and drive long-term customer success.

 

What You’ll Do

  • Own and manage a portfolio of enterprise and strategic customer accounts
  • Build trusted relationships with security leaders, practitioners, and executive stakeholders
  • Develop success plans aligned to customer business objectives and security priorities
  • Conduct regular business reviews, adoption reviews, and strategic roadmap discussions
  • Act as the primary post-sale point of contact for customers
  • Drive successful onboarding and implementation outcomes
  • Help customers operationalize the platform within security workflows and processes
  • Monitor product adoption, usage trends, health indicators, and customer engagement
  • Identify risks proactively and execute mitigation plans to improve retention
  • Ensure customers achieve measurable outcomes and ROI
  • Partner with Account Executives on renewals, expansion opportunities, and account strategy
  • Identify opportunities for upsell, cross-sell, and broader platform adoption
  • Support customer advocacy initiatives including references, case studies, and advisory programs
  • Maintain accurate account forecasts, health scores, and renewal data
  • Serve as the voice of the customer internally
  • Partner with Product and Engineering to communicate customer feedback and market needs
  • Coordinate with Support and Professional Services to resolve customer issues effectively
  • Contribute to scalable customer success processes, playbooks, and operational improvements

 

What We’re Looking For

  • 5+ years of Customer Success, Account Management, Technical Account Management, or related experience in B2B SaaS
  • Experience supporting enterprise customers in cybersecurity, infrastructure, cloud, networking, or developer tooling
  • Strong executive communication and relationship management skills
  • Ability to explain technical concepts to both technical and non-technical audiences
  • Experience managing renewals and identifying expansion opportunities
  • Strong organizational and project management skills
  • Comfortable operating in a fast-paced, high-growth environment
  • Demonstrates curiosity, a willingness to learn, and sound judgment in applying AI responsibly to actively improve efficiency and impact

 

Preferred Qualifications

  • Experience working with SOC, Threat Intelligence, Vulnerability Management, or Security Engineering teams
  • Familiarity with cybersecurity concepts such as attack surface management, asset discovery, threat intelligence, vulnerability prioritization, or internet infrastructure
  • Experience with enterprise SaaS metrics and customer health management
  • Knowledge of platforms such as Salesforce, Gainsight, Zendesk, Jira, or similar tools
  • Experience working with Fortune 500 or public sector customers


For high cost of living areas in the US (San Francisco / Seattle / NYC), the expected on target earnings (OTE) range for this position is $151,000 USD - $180,400 USD, plus benefits and equity.

For all other locations in the US, the expected on target earnings (OTE) for this position is $120,000 USD - $149,000 USD, plus benefits and equity.  

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 83% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Censys offers a competitive benefits package to employees, including equity, health, dental & vision coverage, retirement with company contribution, parental leave, mental health & wellness benefits, flexible PTO, and a professional development stipend. Censys also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Censys’s compensation and benefits are subject to change and may be modified in the future. Please see our careers page for more details.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to your recruiter. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates to keep their cameras on during video interviews. Additionally, if hired, we would love to bring you to our HQ in Ann Arbor for in-person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with our Censys Privacy Policy.

We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer. 

Note to external recruiters/agencies: We are not currently engaging with third-party agencies for this role and will not accept unsolicited outreach. We kindly ask that you do not submit resumes or candidate profiles to our team.

 

California Privacy Rights Notice

Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy.

Create a Job Alert

Interested in building your career at Censys? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Censys’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.