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Product Manager - Technical Foundation

Remote - US

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. 

The Product Manager – Technical Foundation acts as the connective tissue between CentralReach’s shared services (ETL, DBA, DevOps, and infrastructure) and our product development teams. This role is focused on enabling our technical teams, validating and prioritizing platform work, and ensuring smooth communication across teams. The ideal candidate is a strong communicator with technical fluency who thrives on collaboration and helping teams deliver with confidence. This is a high-leverage position that directly impacts our ability to scale, innovate, and maintain a best-in-class product in a highly regulated healthcare technology environment. 

Key Accountabilities:

  • Cross-Team Alignment: Partner with shared services (ETL, DBA) to understand their priorities and ensure visibility into changes that impact product teams. 
  • Backlog Stewardship: Validate and prioritize platform-related work based on business and customer impact, not just technical demand. 
  • Stakeholder Communication: Act as the communication hub—translating technical work into business impact and keeping product and engineering aligned. 
  • Release Planning: Identify dependencies and risks across teams to support proactive, conflict-free releases. 
  • Process Improvement: Establish and refine recurring communication patterns, dependency reviews, and retrospectives to surface issues earlier and improve delivery. 
  • Risk & Dependency Management: Spot conflicts, timing issues, or cross-service impacts and work with teams to resolve them. 
  • Documentation & Transparency: Ensure that shared services roadmaps, plans, and changes are clearly documented and accessible. 
  • Testing & QA Coordination: Work with QA and engineering to ensure testing accounts for platform dependencies and infrastructure changes. 
  • Relationship Building: Develop trust and collaboration with technical teams to enable efficient information flow and problem-solving. 
  • Define Success Metrics: Establish key performance indicators (KPIs) for the platform with a focus on productivity & efficiency metrics. 

Required Skills and Experience:

  • Product Management Experience: 5+ years in a software product role, ideally with exposure to platform, infrastructure, or technical teams. 
  • Communication Skills: Exceptional ability to translate technical concepts into clear, actionable communication for technical and non-technical stakeholders. 
  • Technical Fluency: Familiarity with cloud-native platforms (e.g., Kubernetes/EKS), APIs, databases, and data pipelines. Ability to understand and explain how infrastructure decisions impact product functionality. 
  • Release & Dependency Management: Experience identifying and coordinating cross-team dependencies within SaaS environments. 
  • Process Orientation: Skilled in identifying process gaps and driving adoption of improved practices. 
  • Agile Experience: Comfortable working within Agile development environments and modern software delivery practices. 
  • Cross-Functional Collaboration: Proven ability to facilitate alignment across multiple teams with competing priorities. 

Preferred Skills and Experience:

  • SaaS Background: Experience working with cloud-based, multi-tenant SaaS platforms. 
  • Healthcare/Regulated Industry: Exposure to healthcare technology or other regulated industries. 
  • Testing Knowledge: Awareness of QA strategies and how infrastructure changes should be validated. 
  • Project/Program Management Skills: Strong organizational ability to coordinate multiple initiatives simultaneously. 

 

#LI-Remote

Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.  

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.  

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