Back to jobs
New

Director, Account Management

Fort Lauderdale, Florida, United States, Holmdel, New Jersey, United States

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. 

The Director, Account Management leads a team of Account Managers responsible for renewal and expansion revenue across an assigned portfolio of ABA provider customers. This role owns portfolio-level NRR, expansion execution, forecast discipline, and risk mitigation across their portofolio of customers 

The Director translates company strategy into disciplined execution through coaching, deal inspection, renewal governance, and strategic account oversight. 

 

Core Responsibilities

Revenue Ownership

  • Own renewal and expansion performance across assigned portfolio. 
  • Drive achievement of Net Revenue Retention targets. 
  • Ensure early identification and mitigation of churn risk. 
  • Inspect and support expansion deal strategy and pricing. 
  • Oversee renewal pipeline hygiene and 120+ day visibility.

Team Leadership & Coaching

  • Lead and develop 8-10 Account Managers. 
  • Conduct structured weekly 1:1s focused on: 
  • Renewal risk 
  • Cross-Sell pipeline 
  • Account planning 
  • Elevate consultative selling capabilities. 
  • Drive accountability for quota attainment and forecasting standards. 

Forecast & Operational Governance

  • Maintain accurate renewal and cross-sell forecasting. 
  • Ensure CRM discipline and opportunity documentation. 
  • Conduct monthly portfolio risk reviews. 
  • Monitor performance metrics: 
  • Gross retention 
  • Cross-sell conversion 
  • Time-to-close 
  • Risk classification accuracy

Strategic Account Oversight

  • Oversee account planning for high-value providers within portfolio. 
  • Support executive-level customer engagements. 
  • Ensure structured QBR cadence across top accounts. 
  • Promote cross-product adoption and value realization. 

 Cross-Functional Collaboration

  • Partner with Customer Success on health scoring and adoption insights. 
  • Coordinate with Sales on post-sale transitions. 
  • Provide structured customer feedback to Product. 
  • Escalate systemic risks to Head of Account management. 

 

Success Metrics 

  • Portfolio Net Revenue Retention 
  • Pipeline creation 
  • Cross-Sell ARR 
  • Forecast Accuracy 
  • Team Quota Attainment 
  • Reduction in Late-Stage Renewal Risk 

 

Required Qualifications 

  • 7–10+ years of SaaS revenue experience. 
  • 3–5+ years leading account management, renewals, or post-sale teams. 
  • Experience managing $50M+ recurring revenue portfolios. 
  • Strong forecasting discipline and revenue inspection experience. 
  • Demonstrated coaching and talent development capability. 
  • Proficiency with Salesforce and revenue enablement tools. 

#LI-Hybrid

Base Salary Range

$140,000 - $140,000 USD

Backed by Roper Technologies, Inc. (Nasdaq: ROP), CentralReach is entering an exciting phase of growth, innovation, and scale.  

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers.  

Protecting your information is important to us.  Please take a moment to review our Notice of Privacy Practices for Job Applicants. Applicant-Privacy-Notice-110725 to understand how we collect, use, store, and protect your personal information during the recruitment process. 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in CentralReach’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

We use Greenhouse’s AI-powered Talent Matching tool to compare your application against our job requirements.

Learn more