Medical Records Specialist

About Centria Healthcare:

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Centria’s dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

Position Summary:

The Medical Records Specialist will be responsible for receiving electronic faxes, scanning documents, and uploading files into the electronic medical records system under the supervision of the Medical Records Manager. This role ensures appropriate data governance and follows best security and patient confidentiality practices.

Success Measures:

Success measures include adherence to Centria policies, flawless execution of tasks, and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

Duties and Responsibilities:

1. Coordinate the collection, processing, maintenance, storage, retrieval, and distribution of medical records according to established policies and procedures
2. Process all release of information (ROI), specifically medical record requests, in a timely and efficient manner.
3. Convert documents into structured data.
4. Ensure privacy of client records according to HIPAA compliance, company procedures, and policies. 
5. Assist in resolving administrative/clerical errors involving documentation.
6. Upload documentation to county websites.
7. Review documentation for compliance with specific guidelines.
8. Audit charts for accuracy and completeness.
9. Compliance with Centria's Code of Conduct, policies and procedures, and Federal and State laws.
10. Responsibility to report violations of Company policies or the Code of Conduct.

Qualifications:

Education/Licenses

Associate degree or equivalent work experience

Work Experience

• 2+ years of customer service experience, preferred
• 2+ years of document management experience, preferred
• Data entry experience, preferred

Equipment and Technology Requirements

• Basic computer skills
• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite
• Proficiency in G Suite

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

Knowledge and Skills

• Ability to organize, prioritize and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;
• Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
• Requires strong communication skills (written and oral);
• Results-driven with the aptitude to apply critical thinking skills and problem-solving;
• Demonstrated strong work ethic with attention to detail, accuracy, and quality;
• Ability to build rapport with team members and represent the Centria brand;
• Excellent interpersonal and listening skills;
• Established track record of generating error-free work.

Working Conditions

• Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM.
• Additional time or occasional shifts in schedule may be required to complete the above work or meet company objectives.

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.