Staffing and Operations Specialist

Position Summary

The Staffing and Operations Specialist plays a vital role within the Operations Workforce Management Team, responsible for ensuring seamless assignment coordination between Behavior Technicians, clients, and operators, while providing essential operational support. This position demands a keen understanding of workforce dynamics, client/family needs, and operational efficiency.

Duties and Responsibilities 

• Workforce Coordination: Collaborate with internal teams to understand operational requirements (shell schedules) and match suitable Behavior Technicians to specific clients.
• Client Relationship Management: Build and maintain strong relationships with Field Staff Managers and Operational Directors to understand their staffing needs, address concerns, and ensure satisfaction with provided services.
• Operational Support: Provide administrative assistance to streamline operational processes, including managing schedules, coordinating coverage for PTO or leaves of absence, updating Behavior Technician availability and preferences, responding to inquiries about work, and following up on survey responses related to work opportunities.
• Workforce Monitoring: Monitor the Behavior Technician workforce by reviewing dormancy and timely offboard Behavior Technicians that are not interested in working. Provide services and gather feedback from Behavior Technicians to identify areas for improvement and ensure quality service delivery.
• Compliance and Documentation: Ensure adherence to legal and regulatory requirements related to staffing and employment by assisting with accurate records and documentation.
• Continuous Improvement: Proactively identify opportunities to enhance operational efficiency, optimize staffing processes, and improve overall service delivery.
• Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
• Responsibility to report violations of Company policies or the Code of Conduct.

Pay Range

$24.00 - $26.00 hourly

Qualifications 

Education

Bachelor's degree in Human Resources, Business Administration, or related field preferred

Equipment and Technology Requirements

• Working knowledge of laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)

Other Competency Requirements

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

Working Conditions

• Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM local time. 
• Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives. 
• Overtime must be approved by a leader and no time can be worked “off the clock.”

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.