IT Implementation Analyst

Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Centria’s dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.

SALARY - $60,000 - $65,000/Annually

Position Summary
The IT Implementation Analyst will be responsible for analyzing and implementing technology solutions that support the company's business objectives through excellent communications and training skills. This role requires a combination of technical and business skills, as well as the ability to manage multiple projects and deadlines.

Success Measures

Success measures include adherence to Centria policies and meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.

Duties and Responsibilities

The below reflects the essential functions considered necessary for this role and shall not be construed as a detailed description of all work requirements inherent in the job or assigned by supervisory personnel. This job description is used as a guide only and not inclusive of all responsibilities and job duties.
• Analyze and assess business needs and recommend technology solutions that support company objectives.
• Implement technology solutions including software.
• Collaborate with other IT teams and business stakeholders to ensure seamless integration of technology solutions.
• Partner to manage project timelines, budgets, and resources to ensure successful delivery of projects.
• Provide technical support and troubleshoot issues as needed.
• Train end-users on new software releases.
• Educate level 1 support representatives of upcoming releases to systems.
• Develop and maintain documentation and procedures for implemented technology solutions.
• Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
• Responsibility to report violations of Company policies or the Code of Conduct.

Key Fiscal Responsibilities

This role has no budgetary control or financial oversight responsibilities.

Managerial Responsibilities

This role acts as an individual contributor with no direct reports.

Qualifications

These guidelines can be used to make a list of qualifications required (or preferred) to perform the job successfully.

Education

Bachelor's degree

Work Experience

At least 2 years of experience in clinical or operational roles while demonstrating high performance in current role.

Equipment and Technology Requirements

• Proficiency in computer skills
• Proficiency using laptop/desktop PC
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint)
• Proficiency in G Suite (Gmail, Drive, Docs, Sheets, Google Meet)

Other Competency Requirements

An initial assessment of competency will be completed during the interview period and evaluated on an ongoing basis.
• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

Knowledge and Skills

• Strong technical skills, including experience with software, hardware, and network technologies
• Excellent problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple projects simultaneously

Interpersonal Demands
• Frequent interaction with supervisor, senior leaders, and other teams
• Frequent interaction with key internal and external stakeholders

Decision Making

Sometimes making decisions with prior approval from leader

Working Conditions
• Centria's office hours are Monday through Friday from 8:00 AM – 6:00 PM.
• Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
• This position will be expected to travel 10% - 20% of their working hours.

Physical Demands

While performing the duties of this job, physical requirements such as bending, reaching and lifting of up to 50 pounds may be required. This role will require sitting a majority of the day as well as walking as standing when needed. This role will require close visual activity on multiple computer screens or monitors and the ability to analyze data and figures on a screen.