Clinic Manager
WHO WE ARE
NeueHealth is a value-driven healthcare company grounded in the belief that all health consumers are entitled to high-quality, coordinated care. By uniquely aligning the interests of health consumers, providers, and payors, we help to make healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.
NeueHealth delivers clinical care to health consumers through our owned clinics – Centrum Health and Premier Medical – as well as unique partnerships with affiliated providers across the country. We also enable providers to succeed in performance-based arrangements through a suite of technology and services scaled centrally and deployed locally. Through our value-driven, consumer-centric approach, we are committed to transforming healthcare and creating a better care experience for all.
JOB SUMMARY
The Clinic Manager is responsible for managing the day-to-day operations of one or two outpatient medical clinics within a region to ensure efficient patient care delivery, patient engagement, and retention. This role involves overseeing staff management, administrative tasks, budget oversight, and ensuring regulatory compliance. The Clinic Manager collaborates with senior management, medical directors, and other leaders to enhance operational effectiveness, staff morale, and patient satisfaction, contributing to the overall success and reputation of the clinic.
DUTIES & RESPONSIBILITIES
- Manage the daily operations of one or two medical clinics in a region, ensuring efficient clinic operations.
- Maintain knowledge of medical terminology and clinic operations.
- Work in a fast-paced environment with both clinicians (physicians and nurse practitioners) and support staff to ensure efficient center operations while maintaining patient engagement and retention.
- Take direction from senior management, devise plans, and execute to produce intended results.
- Lead a team environment effectively.
- Select, train, coach, motivate, conduct performance evaluations, and direct the workflow for staff assigned to the clinic/center.
- Develop goals and performance expectations for staff in targeted areas and provide for their education, development, and shared leadership.
- Work collaboratively with other leaders to establish operational effectiveness, productivity, and best practices.
- Stay abreast of new medical technologies, procedures, and pending regulatory changes that impact the organization.
- Direct, supervise, and coordinate specific functions and activities of the clinic, including systems, policies, procedures, and human resources support services.
- Assist the Medical Director in the development and marketing of new services and referral sources.
- Promote the provision of cost-effective, high-quality healthcare services to patients.
- Cooperate with medical and administrative staff to ensure compliance with standards and regulations.
- Review operational problems and policies, recommending solutions and changes to the Medical Director, Regional Manager, or VP of Operations.
- Collaborate with Medical Director or Operations Leadership in the preparation and implementation of quarterly budgets, recommending funding based on knowledge of policies, costs, and operating practices.
- Represent the clinic at public and professional meetings and conferences.
- Participate in clinic communication and public relations programs.
- Maintain professional affiliations and enhance professional development to keep pace with trends in healthcare.
EDUCATION AND PROFESSIONAL EXPERIENCE
- Bachelor’s degree or equivalent experience.
- Minimum of 2 years of experience as a medical clinic/office manager in an outpatient healthcare setting.
- Minimum of 1 year of healthcare administration experience.
- Minimum of 1 year of supervisory experience.
- Bilingual English and Spanish
PROFESSIONAL COMPETENCIES
- Extensive knowledge of medical clinic operations.
- Strong managerial, leadership, and interpersonal skills.
- Excellent communication skills.
- Excellent analytical skills.
- Computer literacy in Excel, Word, Outlook, PowerPoint, and Electronic Medical Records.
- Knowledge of healthcare administration, clinic philosophy and policies, operating procedures, and fiscal management systems.
- Knowledge of governmental regulations and reimbursement standards.
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