Complex Case Manager RN

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January of 2020, Cerebral has scaled to provide mental health services to more than 700,000 people in all fifty US states. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we’ll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we’ve accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.  
• 75% of clients who report improvement in their depression see improvement within 60 days.  
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won’t stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We’re looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

We are looking for a dedicated and experienced Complex Case Manager (CCM) Registered Nurse to join our team in delivering exceptional long-term mental health care to high-acuity clients, including those who are actively suicidal. The CCM will be instrumental in providing expert case management and support services focused on crisis stabilization and acute symptom reduction. The ideal candidate possesses a deep level of emotional intelligence, is skilled in navigating high-stress situations with empathy and independence, and demonstrates a proactive approach to client care. The Complex Case Manager will play a crucial role in nurturing a culture of trust, advocacy, and growth among patients, their support networks, and the Cerebral care team.

Who you are:

• Bachelor's Degree in Nursing is required, with a preference for candidates holding a BSN and a Master's in social work, psychology, counseling, or a related field.
• At least 2 years of psychiatric RN experience, including crisis management, risk assessment in the telehealth environment, and experience in managing clients with chronic or severe mental health conditions
• An active RN Compact License is essential, with CCM certification preferred.
• Skills
  • Candidates must possess excellent communication, organizational, and technological skills, and have experience with EMRs, Google Suite, Slack, Doxy.me, and RingCentral. 
  • You will cultivate a culture of trust, advocacy, and growth with patients, their support network, and our care team.
  • Comfortable with navigating nuance and pioneering new programs or initiatives.
  • Ability to organize and prioritize tasks independently.
  • Self-driven, adaptable, and solution-oriented.

How your skills and passion will come to life at Cerebral:

• Crisis Management
  • Evaluate potential crises identified by our Crisis Message Detection (CMD) system and follow the crisis response protocol when necessary.
• Case Management
  • Manage a dynamic caseload of high acuity clients.
  • Conduct ongoing assessments, care planning, skill-building, goal management, and psycho-education.
  • Offer immediate crisis intervention for CCM clients in crisis situations; coordinate with emergency contacts and necessary resources.
  • Take charge of researching, identifying, and negotiating community resources to help clients tackle social determinants of health.
• Clinical Quality 
  • Spearhead care coordination efforts with a client's Cerebral care team, family, and other social supports, along with healthcare providers as needed.
  • Facilitate ongoing clinical quality improvement projects.

What we offer: 

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
  • Total compensation includes equity / stock options
  • Medical, Dental, Vision, Life Insurance, HSA, Flexible Spending Accounts and 401(k)
  • Unlimited PTO - we encourage taking the time you need to relax and recharge
  • Wellness perks including monthly mental health days off (12 per year) in addition to holidays
  • Up to $200 reimbursement for any equipment purchased to support your work-from-home environment (video camera, ring light, headset, etc.)
  • Access to free Cerebral therapy services (up to 7 sessions per year)
  • Medical travel expense health reimbursement arrangement 
  • Paid parental leave after 3 months

Who we are (our company values):

• Client-first Focus - relentless focus on advancing the quality of care, clinical experience, and patient safety
• Ethics & Integrity - do what is right and demonstrate ethical principles, even when no one is watching
• Commitment - accountable for fully delivering on commitments to our clients and each other
• Impact & Quality - make a positive impact and deliver high quality outcomes, based on data and evidence
• Empathy - act compassionately, listen to seek understanding, and cultivate psychological safety with clients and colleagues
• Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought
• Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

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Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. “Cerebral” is the brand name commonly used by Cerebral, Inc. and CMG.