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Sr. Manager / Director, Professional Services

Remote - US

Open Source has taken over the world of software development; however, the largest trade-off still persists: security. Companies spend an enormous amount of time and resources patching and fortifying open source software in order to ship with confidence & compliance. 

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. Customers including Snowflake, Canva, and HPE rely on Chainguard to build securely with open source software across the organization.

Chainguard is the safe source for open source.

About Us

We live and breathe our company values:

We are customer obsessed - Our true advantage is the strength of our relationships with customers through collaboration, empathy, and responsiveness.  We establish trust as we educate, advocate, and listen to their needs.  Our focus is on delivering solutions to our customers that create value and make their lives better. 

We have a bias for intentional action - We’re a start-up and we need to move fast. However we need to move fast through intentional action to make sure we’re able to deliver quickly and efficiently on what is most impactful to our collective success.  We prioritize, plan, try things, and fail fast.  We think about how what we do impacts other teams and communicate our progress - owning the whole solution from start to finish. If we move fast enough, we can make two or three mistakes, learn, and correct them before competitors even make their first decision.

We don’t take ourselves too seriously (but we do serious work) - Though we are solving an important problem which takes focus and a degree of seriousness, we don’t take ourselves too seriously while we do.  We laugh, have fun, embrace uniqueness, and enjoy the journey. Together.

We trust each other and assume good intentions - We hire great team members and trust them to do their work. We’re transparent with data, news, and decisions - positive or negative - to empower team members to make well informed decisions. Showing up for each other fully means we celebrate each other’s accomplishments as well as give compassionate direct feedback when needed.  We always default to assuming good intentions.

The role, in a nutshell:

The Professional Services Leadership team is growing at Chainguard!

The Sr. Manager/Director of Professional Services will report to the VP of Customer Success and work collaboratively with a peer Professional Services leader to drive alignment, achieve the company’s goals, and enhance customer success initiatives.

As a key leadership role within the Customer Success organization, the Professional Services Leader will be instrumental in building and shaping the function. The successful candidate will demonstrate strong people management skills, strategic thinking, and experience building out a Professional Services function (i.e. constructing service offerings, streamlining processes, and driving engagements to a successful closure).

What you’ll do:

  • Leadership and People Management:
    • Lead and mentor a team of Solution Architects, fostering a collaborative and high-performance culture.
    • Provide guidance and support for career development, performance management, and skill enhancement within the team.
  • Strategic Planning and Execution:
    • Collaborate with all CS Leaders to develop and execute the overall strategy for the Professional Services function.
    • Drive the creation of diverse service offerings to meet customer needs, ensuring alignment with business objectives.
  • Building and Scaling:
    • Establish and expand the Professional Services function, including hiring and onboarding of team members.
    • Develop scalable processes to optimize service delivery, with a primary focus on achieving quick time-to-value for our customers.
  • Client Engagement:
    • Work closely with customers to understand their unique requirements and challenges, ensuring the delivery of tailored Professional Services solutions.
    • Build strong client relationships at the Executive level to understand their workflow, prioritize Chainguard engagements, drive customer satisfaction and position account growth.
  • Continuous Improvement:
    • Implement and refine operational processes to enhance efficiency and effectiveness within the Professional Services team and engagement model.
    • Monitor industry trends and best practices to stay ahead of market demands.

What we're looking for:

  • We are remote friendly, but this role needs to be based in the United States
  • Bachelor’s degree in a relevant field; advanced degree preferred.
  • Proven experience in a leadership role, with a strong background in people management.
  • Demonstrated success in building and scaling Professional Services functions.
  • In-depth knowledge of project management methodologies and practices.
  • Excellent communication and interpersonal skills, with the ability to engage with both internal teams and external clients and executive level personas

 

A few of the benefits we offer (for our full time employees):

  • Equity/stock options
  • Unlimited PTO
  • Remote work with flexible coworking and team meetup opportunities
  • Home office and internet stipend
  • 100% health/dental/vision insurance coverage for you and your family
  • Monthly Wellness budget

If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

For US based roles - Chainguard participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Chainguard, Inc. only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Chainguard, Inc. will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard’s Privacy Policy.

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