Job Summary 

The Sr. Business Operations Manager responsible for providing leadership to ensure a focused and efficient operation throughout the entire organization. This role will support analyzing data and developing strategies for safety, claims, fleet, facilities, compliance/licensing, lender financing, and other daily operational needs. The position will make recommendations for key areas through data analysis, they must make reporting actionable, and solution based. Additionally, they will produce reporting and data analysis that enables leadership teams to act on findings and provide recommendations.

This position will translate department strategy into specific roadmaps, key performance indicators and metrics for measuring progress. Collaborates with site operational and functional leaders to develop a high-performance culture by meeting overall operational objectives and implementing standardized processes and procedures that increase gross margin, reduce inventory and minimize cost while maximizing the value delivered to customers. Performs all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Key Responsibilities 

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Data Analysis & Reporting
  • Design, develop, and maintain databases to support statistical reporting and business intelligence needs.
  • Build scalable infrastructure to automate the generation and analysis of operational reports, minimizing manual intervention.
  • Conduct complex data analyses to support ad-hoc business questions, providing clear, actionable insights to stakeholders.
  • Utilize advanced analytical tools and database applications to assess data quality, system functionality, and reporting accuracy.
  • Collaborate with business units to review key performance indicators (KPIs) and develop strategic action plans based on data-driven insights.
• Operational Excellence & Process Improvement
  • Partner with regional leadership to evaluate and enhance operational workflows, identifying inefficiencies and recommending best practices.
  • Document all process improvement initiatives and work toward standardizing procedures across the organization.
  • Facilitate root cause analysis to identify underlying issues and develop sustainable solutions that improve operational performance.
  • Lead initiatives aimed at continuous improvement, ensuring alignment with organizational goals and compliance standards.
• Acquisition Integration & Vendor Management
  • Support procurement strategies by engaging with vendors to ensure consistent, efficient, and transparent processes.
  • Streamline vendor engagement workflows to enhance responsiveness and reduce administrative overhead.
  • Analyze procurement data, including price variations and material costs, to support strategic sourcing and cost optimization.
  • Collaborate with brand teams to monitor vendor performance, track KPIs, and ensure alignment with service level expectations.
• Data Modeling and Revenue Opportunities –
  • Develop and implement data models to identify revenue opportunities, especially in overlapping market locations
  • Support marketing and sales initiatives by providing insights into customer behavior, market trends and revenue potential.
  • Promote a culture of data-driven decision-making and innovation in revenue management across the organization.
  • Work closely with support functions to ensure operational strategies are aligned with borader business objectives.
• Lender Financing
  • Take full ownership of lender financing engagements, managing relationships and ensuring alignment with business needs.
  • Analyze financing options and stratify lender partnerships to optimize plan selection and maximize financial impact.
  • Collaborate with finance and operations teams to ensure seamless integration of financing strategies into business planning.
• Data Integration & Infrastructure Development
  • Identify and implement tools to integrate support functions into CRM systems and other core business applications.
  • Lead the design and implementation of a centralized data warehouse to support enterprise-wide reporting and analytics.
  • Work cross-functionally to ensure data infrastructure meets the evolving needs of all departments and supports strategic initiatives.
• Data Warehousing
  • Lead the charge in engaging the organization to build data warehouse structure to support all functions.
  • Work cross functionally throughout the organization to start the implementation of central data warehousing  
• Project & Stakeholder Management
  • Lead and manage cross-functional projects from initiation through execution, ensuring timely delivery and measurable outcomes.
  • Serve as a liaison between technical teams and business stakeholders to ensure project alignment and effective communication.
  • Perform other related duties as assigned, contributing to the overall success and agility of the organization.
• Perform other related duties as assigned.

Other Job Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Qualifications and Requirements 

• Demonstrated experience in administering workers’ compensation, fleet and general liability claims and prevention activities.
• Certifications in any of the following preferred: CIRM, CPSM, PMP, SCOR, Lean, Six Sigma
• Education and/or experience equivalent to a bachelor’s degree in business, Finance or related field. Minimum 5+ years of experience required.
• Time Management: Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects. Ability to operate with a sense of urgency in a fast-paced work environment.
• Communication: Able to effectively persuade and influence both entrepreneurial leaders and traditional leaders. Able to read, write and communicate professionally and effectively across diverse cultures. Able to present information and respond to questions with peers, managers, clients, customers, and the general public on technical subjects. Comfortable working independently and in a team setting.
• Reasoning Ability: Able to define problems, collect data, establish facts, draw valid conclusions, and solve day-to-day level problems. Ability to interpret an extensive variety of data/instructions in numeric or diagram form with several abstract and concrete variables.
• Math Ability: Able to work with mathematical concepts such as probability and statistical inference. Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Technology Skills: Word processing, spreadsheets, internet software, and email. Familiar/experienced with FMC management systems, ERP/CRM Systems, claims management databases, and business intelligence software or other similar data applications.

Benefits

• Competitive Pay with performance-based bonuses.
• Career Growth Opportunities – We promote from within.
• Comprehensive Benefits:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid vacation, holidays, and sick leave
  • Positive Work Environment: Supportive and team-oriented.

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment.  Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

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About Champions Group: 

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo’s Air Conditioning & Heating. 

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.   

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