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Business Operations Analyst

Brea, CA

Job Summary 

The Business Operations Analyst provides essential administrative, analytical, and operational support to the Business Operations Team. This role manages business operations workflows, performs data analysis, maintains reporting tools, and supports daily operational activities across safety, claims, fleet, facilities, compliance/licensing, and other key business functions.

The position plays a critical role in organizing information, streamlining business processes, preparing executive‑ready reporting, and ensuring operational alignment across all supported centers and departments. The Business Operations Administrator must demonstrate strong organizational skills, analytical capabilities, attention to detail, and the ability to work cross‑functionally in a fast‑paced environment.

Key Responsibilities 

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

  • Provide daily administrative and operational support to the Business Operations Team
  • Support business functions including safety, claims, fleet, facilities, compliance/licensing, and lender financing by gathering data, preparing summaries, and coordinating cross‑functional communication.
  • Maintain databases to effectively compile data for statistical reporting. Maintain infrastructure to effectively automate and analyze operational reports with minimal manual intervention.
  • Supports data collection and entry across multiple operational functions and across multiple external vendors across safety, risk, procurement, and other business operational functions.
  • Support ad‑hoc data requests by performing basic to intermediate analysis and preparing actionable summaries.
  • Manage departmental data repository and document workflow changes, operational procedures, and process improvements for standardization across centers.
  • Work with regional leadership to review operational processes and identify and implement best practices. Properly document all recommended process improvements and establish standardization where possible across the portfolio.
  • Support operational projects assigned by the Business Operations Team, ensuring timely execution and communication.
  • Perform other related duties as assigned.

Other Job Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.

Qualifications and Requirements 

  • Bachelor’s degree in business, Finance, Operations, or related field preferred, or equivalent relevant experience.
  • Experience working with operational data, reporting tools, or workflow documentation. 2–4 years of experience in administrative support, business operations, or data/reporting roles.
  • Certifications in any of the following preferred: CIRM, CPSM, PMP, SCOR, Lean, Six Sigma are a plus.
  • Time Management: Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects. Ability to operate with a sense of urgency in a fast-paced work environment.
  • Communication: Able to effectively persuade and influence both entrepreneurial leaders and traditional leaders. Able to read, write and communicate professionally and effectively across diverse cultures. Able to present information and respond to questions with peers, managers, clients, customers, and the general public on technical subjects. Comfortable working independently and in a team setting.
  • Reasoning Ability: Able to define problems, collect data, establish facts, draw valid conclusions, and solve day-to-day level problems. Ability to interpret an extensive variety of data/instructions in numeric or diagram form with several abstract and concrete variables.
  • Math Ability: Able to work with mathematical concepts such as probability and statistical inference. Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Technology Skills: Word processing, spreadsheets, internet software, and email. Familiar/experienced with FMC management systems, ERP/CRM Systems, claims management databases, and business intelligence software or other similar data applications.

Benefits

  • Competitive Pay with performance-based bonuses.
  • Career Growth Opportunities – We promote from within.
  • Comprehensive Benefits:
    • Medical, dental, and vision insurance
    • 401(k) with company match
    • Paid vacation, holidays, and sick leave
    • Positive Work Environment: Supportive and team-oriented.

Work Environment

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment.  Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

#CGHP

Pay Range

$90,000 - $100,000 USD

About Champions Group: 

Champions Group is a nationwide leading provider of essential home services specializing in heating, air conditioning and plumbing services. With the mission to maintain long term relationships with its customers, Champions Group is dedicated to delivering timely, high-quality services across a comprehensive suite of HVAC, plumbing and electrical products. Champions Group Holdings includes brands from across the country, including Adeedo!, ASI, Bee's Plumbing, Bell Brothers, Fetch-A-Tech, HELP, Hobaica, Howard Air, JW Plumbing Heating and Air, Lex Cooling, Heating, Plumbing & Electrical, M and M Heating, Cooling, Plumbing & Electrical, McAfee Heating and Air, Moore Home Services, ProSkill Services, Scottsdale Air, Seatown Electric, Plumbing, Heating & Air, Service Champions, Service Wizard, Sierra Air, Swan Plumbing, Heating & Air Conditioning and Timo’s Air Conditioning & Heating. 

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.   

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