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Director of Product Design

United States, Canada, Mexico

Change.org is searching for a Direct of Product Design. As a player-coach, you will lead a high-performing design team to enhance our current product by discovering, creating, and building innovative ways to engage our petition supporters. You will report to our VP of Design as a key leader of the Product team.

We’re a social impact business (a public benefit company), and the world's largest social change platform with 100 million users, 40,000+ campaigns launched on the site every month, and a 100% user-generated revenue model. Our users win campaigns for change once every hour. We’re working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started and hope you’ll join us!

From mobilizing over  million people to investigate the fires in the Amazon, to mobilizing nearly 3 million against war and famine in Yemen, to large-scale mobilizations for the people of Iran and against the war in Ukraine, and calling for racial justice in the US, many movements were born on Change.org. Dozens of local, national, and international victories are happening every day thanks to the strength of our members who are changing the lives of people around the world. We want to help them go even further and we need our help!

Key outcomes

  • Understand our petition supporters and lead 0 to 1 strategic thinking about how best to engage them
  • Discover and design new features to improve the user experience of our supporters
  • Build a holistic UX vision and strategy for the supporter experience that is inspiring and impactful
  • Coach and develop 2 designers, with a particular focus on design thinking skills

The most important core competencies for the role are:

  • Design Thinking: You take a structured, human-centered approach to problem-solving that ensures products and experiences are intuitive, accessible, and valuable for users. You are skilled at deep user research, iterative prototyping, and cross-functional collaboration to create solutions that align with both user needs and business goals.
  • User Empathy: You center users' emotions, motivations, and pain points in your design process and you leverage qualitative research to uncover these insights. You can anticipate and map users’ emotional states at different touchpoints. Your designs reduce stress and uncertainty and inspire trust and confidence.
  • Holistic Design: You design for the entire user journey, considering how users interact with a product over time, across multiple touchpoints, and in different contexts. You ensure that an experience is cohesive, evolving, and continuously engaging. You think broadly about ecosystems, ensuring that early design decisions scale effectively. You consider how new solutions integrate with existing workflows and experiences.
  • Collaboration & Influence: You successfully influence, even without direct authority, by building trust and credibility. You help build a culture of collaboration by proactively initiating larger, inclusive, cross-team, global conversations about key aspects of your work. You bring others along as you create your vision or execute your strategy, inspiring them to contribute and offer input, leading to systemic buy-in.
  • Innovative Mindset: You are skilled at 0 to 1 design. You identify unmet user needs, envision new opportunities, and create new product experiences from the ground up. You’re able to build for both emotional and functional needs. You are comfortable with rapid prototyping and iterative learning, testing ideas before full execution, and prioritizing learning over perfection.
  • Leadership & People Management: You inspire and motivate the people around you to deliver positive impacts for the business. You are courageously candid and comfortable giving and receiving feedback up, down and across an organization. You build and grow high-performing teams, maximizing their potential. You encourage your team to be ambitious in their pursuit of change, and you value openness. You are a role model for values-based behaviors.

Target experience

  • 10+ years of product/UX design experience, ideally with a focus on B2C products
  • 3+ years of experience managing product designers
  • End-to-end UX expertise, including strategy, new feature development, UX, and UI.
  • Strong qualitative and quantitative user research experience with significant experience moving from discovery to experimentation
  • Experience building experiences that guide users through emotional journeys (healthcare, fintech, civic tech, etc.)

Interested? Great! Here's what you should know:

This is a full time, remote role based in North America.

We’re currently able to hire staff based in the following US locations: Alaska (AK), Arizona (AZ), California (CA), Connecticut (CT), District of Columbia (DC), Florida (FL), Georgia (GA), Illinois (IL), Iowa (IA), Kansas (KS), Maryland (MD), Massachusetts (MA), Minnesota (MN), Missouri (MO), New Jersey (NJ), New York (NY), North Carolina (NC), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), Texas (TX), Vermont (VT), Virginia (VA), Washington (WA), Wisconsin (WI). We're also able to hire staff in Canada (AB, BC, ON) and Mexico.

Our compensation philosophy is based on pay equity. All of our salaries are determined before we launch a role – they are based on a predetermined salary scale, the level on that scale and the cost of labor for that location. The annual salary of a Director of Product Design is $265,000 in SF and NYC, $252,000 in Austin, Boston, Los Angeles, Seattle, and Washington D.C., and $225,500 in all other US locations. In Toronto and Vancouver, the salary is $248,500 CAN. In Mexico, the salary is $1,939,000 MXN.

Global benefits include unlimited PTO, 18 weeks of paid parental leave, and a variety of mental & physical health perks.

Our evaluation process is as follows:

  • Recruiter screen
  • Case study interview with our VP of Design
  • Asynchronous task related to 0 to 1 design strategy
  • Interviews with 3 cross-functional team members
  • Reference checks
  • Wrap-up with our Chief Product Officer

We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates like you, so please don’t hesitate to apply—we’d love to meet you. We also know it’s rare for someone to meet 100% of the qualifications. Please apply anyway!

We actively encourage applicants from diverse backgrounds and perspectives to apply. At Change.org, we are dedicated to fostering a diverse and inclusive workplace. We invest in programs to support our diverse workforce, offer inclusive onboarding experiences and affinity groups, celebrate the heritage of our staff, provide training on working across differences, and maintain fair and transparent salary scales. All qualified applicants will receive consideration for employment without regard to race, color, national origin, disability, veteran status, sexual orientation, gender, or culture.

We are committed to providing reasonable accommodations throughout the recruitment process for candidates with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We're committed to protecting your data. To learn more, please review our Change.org Job Applicant Privacy Policy.

We are legally required to conduct EEOC reporting. While this is required by the federal government, we recognize that it does not include all genders and ethnicities. We want you to know that Change.org celebrates all identities and we thank you for your participation.http://change.org/

Change.org participates in E-verify - click here to learn more.

While we are a global company, we ask that you please submit your resumes/application questions in English.

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