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Lead Product Designer

United States, Canada, Mexico

Change.org is searching for Lead Product Designers to design intuitive, motivating, and trustworthy experiences that engage, activate, and retain both existing and emerging user groups, leading to meaningful change and healthy democracy.

We’re a social impact business (a public benefit company), and the world's largest social change platform with 100 million users, 40,000+ campaigns launched on the site every month, and a 100% user-generated revenue model. Our users win campaigns for change once every hour. We’re working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started and hope you’ll join us!

From mobilizing over 5 million people to investigate the fires in the Amazon, to mobilizing nearly 3 million against war and famine in Yemen, to large-scale mobilizations for the people of Iran and against the war in Ukraine, and calling for racial justice in the US, many movements were born on Change.org. Dozens of local, national, and international victories are happening every day thanks to the strength of our members who are changing the lives of people around the world. We want to help them go even further and we need your help!

We are hiring across multiple teams, including:

  • Nonprofits
    • Design a compelling MVP experience for a new user group: nonprofit staff 
    • Launch nonprofit-specific features that build trust and drive action
    • Extend our design system to accommodate new nonprofit use cases
    • Conduct discovery research with a range of nonprofit users, leading to actionable product insight
  • Personalization
    • Create and validate mental models for how users engage with petitions, shaping interactions like buttons, ratings, or swipes across channels.
    • Design user journeys across multiple touchpoints across the lifecycle so that users have a more personalized experience
    • Translate personalization strategies (segmentation, triggers, dynamic content) across a number of channels
    • Use data and experimentation results to optimize flows, improve conversion metrics, and refine personalization strategies

  • Community petitions
    • Identify, define, and design for the advocate user, translating user research into flows and features that enable engagement with petitions, decision makers, and the media
    • Develop new features and optimize existing experiences that measurably increase petition creation, supporter activation, and community engagement
    • Conduct user discovery and emotional mapping to inform product decisions, translating insights into actionable design solutions
    • Rapidly prototype and test concepts, using data and qualitative insights to refine flows and engagement mechanisms for maximum impact

  • Decision makers
    • Design new features that build trust and motivate elected officials and other decision makers
    • Design and launch SEO-optimized profile pages for elected officials that engage elected officials and the public
    • Create an intuitive UI for multi-member bodies such as city councils that serves both petition signers and decision makers
    • Apply marketplace design patterns (profile credibility cues, transparent data, etc.) to build mutual trust between decision makers and platform users

These core competencies span all roles:

  • Design Thinking: You take a structured, human-centered approach to problem-solving that ensures products and experiences are intuitive, accessible, and valuable for users. You are skilled at deep user research, iterative prototyping, and cross-functional collaboration to create solutions that align with both user needs and business goals.

  • User Empathy & Research: You center users' emotions, motivations, and pain points in your design process and you leverage qualitative research to uncover these insights. You can anticipate and map users’ emotional states at different touchpoints. Your designs reduce stress and uncertainty and inspire trust and confidence.

  • Innovation Mindset: You identify unmet user needs, envision new opportunities, and build and evolve product experiences. You are comfortable with both in-product testing and iterative learning around existing features, as well as using user insight to identify new feature ideas. You’re energized by rapid experimentation, and you pivot when the data tells a new story.

  • Holistic Design: You design for the entire user journey, considering how users interact with a product over time, across multiple touchpoints, and in different contexts. You ensure that an experience is cohesive, evolving, and continuously engaging. You think broadly about ecosystems, ensuring that early design decisions scale effectively. You consider how new solutions integrate with existing workflows and experiences.

  • Collaboration & Influence: You successfully influence without direct authority by building trust and credibility. You help build a culture of collaboration by proactively initiating larger, inclusive, cross-team conversations about key aspects of your work. You build across surfaces that other teams are invested in by considering their needs and goals along with existing UX flows.

Target experience

  • 8+ years of product/UX design experience, including some B2C and/or product-led B2B experience
  • End-to-end UX expertise, including strategy, new feature development, UX, and UI
  • Strong qualitative and quantitative user research experience with significant experience moving from discovery to experimentation
  • Experience building experiences that guide users through emotional journeys (health tech, fintech, civic tech, etc.)
  • Bonus: experience designing for small or medium-sized businesses or nonprofits
  • Bonus: growth design experience
  • Bonus: experience with personalization and lifecycle design

We know the confidence gap and imposter syndrome can get in the way of meeting amazing candidates like you, so please don’t hesitate to apply. We also know it’s rare for someone to meet 100% of the qualifications. Please apply anyway!

Interested? Great! Here's what you should know:

This is a full time, remote role that may be based anywhere in North America.

Our compensation philosophy is based on pay equity. All of our salaries are determined before we launch a role – they are based on a predetermined salary scale, the level on that scale and the cost of labor for that location. The annual salary of a Lead Product Designer is $218,000 in San Francisco and New York City, $207,000 in Austin, Boston, Chicago, Los Angeles, Seattle, and Washington D.C., and $185,500 in all other US locations. The salary in Vancouver and Toronto is $204,500 CAN. The salary in Mexico is $1,595,000 MXN.

Global benefits include unlimited PTO, a minimum of 18 weeks of paid parental leave, and a variety of mental & physical health perks.

Our evaluation process is as follows:

  • Recruiter screen
  • Case study interview with the VP of Design
  • Written exercise (prescheduled and timeboxed)
  • Final video interviews with 3 cross-functional team members
  • Reference checks

We actively encourage applicants from diverse backgrounds and perspectives to apply. At Change.org, we are dedicated to fostering a diverse and inclusive workplace. We invest in programs to support our diverse workforce, offer inclusive onboarding experiences and affinity groups, celebrate the heritage of our staff, provide training on working across differences, and maintain fair and transparent salary scales. All qualified applicants will receive consideration for employment without regard to race, color, national origin, disability, veteran status, sexual orientation, gender, or culture.

We are committed to providing reasonable accommodations throughout the recruitment process for candidates with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We're committed to protecting your data. To learn more, please review our Change.org Job Applicant Privacy Policy.

We are legally required to conduct EEOC reporting. While this is required by the federal government, we recognize that it does not include all genders and ethnicities. We want you to know that Change.org celebrates all identities and we thank you for your participation.

Change.org participates in E-verify - click here to learn more.

 

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