Technical Program Manager, Business Systems

The Chan Zuckerberg Initiative was founded by Priscilla Chan and Mark Zuckerberg in 2015 to help solve some of society’s toughest challenges — from eradicating disease and improving education to addressing the needs of our local communities. Our mission is to build a more inclusive, just, and healthy future for everyone.

The Team

Across our work in Science, Education, and within our communities, we pair technology with grantmaking, impact investing, and collaboration to help accelerate the pace of progress toward our mission. Our Central Operations & Partners team provides the support needed to push this work forward. 

Central Operations & Partners consists of our Brand & Communications, Community, Facilities, Finance, Infrastructure/IT Operations/Business Systems, Initiative Operations, People, Real Estate/Workplace/Facilities/Security, Research & Learning, and Ventures teams. These teams provide the essential operations, services, and strategies needed to support CZI’s progress toward achieving its mission to build a better future for everyone.

The Opportunity

As a company we are focused on leveraging technology to help solve some of the world’s toughest challenges.  In order to support our organization’s focus on the mission, we have a similar mission within our Business Systems  team to leverage technology to automate manual processes, constantly innovate to optimize processes, provide first-class support as well as build solutions to enable scale and execution of the strategies and initiatives of our business partners.

The Technical Program Manager will lead Salesforce platform initiatives, requiring strong program management skills to ensure strategic alignment, technical feasibility, and collaboration between the Central Technology Team, stakeholders, and external partners. This role involves driving key Salesforce projects focused on improving business processes, enhancing user experience, achieving stakeholder objectives, and fostering innovation.

What You'll Do

Program & Project Management

• Lead the planning, execution, and delivery of complex Salesforce platform initiatives.
• Coordinate across IT, business units, and external partners to ensure seamless program execution.

Solution Development and Delivery

• Lead and execute the design, configuration, and development of Salesforce solutions.
• Translate business needs into technical specifications with the team.
• Perform hands-on configuration within Salesforce, customizing as needed.
• Perform testing and quality assurance, identifying and resolving bugs.
• Participate in the release and deployment process, ensuring smooth transitions.
• Champion continuous improvement and iterate on solutions based on feedback.
• Maintain technical documentation for delivered solutions.

Stakeholder Management & Communication

• Serve as a trusted advisor, collaborating with business stakeholders and technical teams to design and implement innovative solutions within the Salesforce ecosystem.
• Serve as the central point of contact between delivery resources, vendors, and stakeholders.
• Facilitate communication across internal teams and manage projects that align with company objectives and the technology roadmap.
• Gather requirements, define project goals, and secure stakeholder alignment. 
• Provide regular updates and manage expectations at all organizational levels.

Platform Governance & Strategy

• Proactively monitor Salesforce release notes and documentation for new features and updates.
• Participate in relevant Salesforce webinars, training sessions, and Trailhead modules.
• Engage with the Salesforce community forums and groups to learn from other users and experts.
• Explore and test new Salesforce features in sandbox environments.
• Incorporate relevant new features and best practices into platform strategy and solutions.
• Maintain relevant Salesforce certifications.
• Attend Salesforce industry events (e.g., Dreamforce, TDX) to stay informed.
• Share knowledge of new releases and training with the internal team.
• Ensure Salesforce solutions align with industry best practices, enterprise architecture and security standards, minimizing technical debt.

Risk & Compliance Management

• Identify risks and develop mitigation plans for Salesforce-related programs.
• Ensure adherence to compliance, data security, and governance policies.
• Manage vendor relationships and ensure SLAs are met.

What You'll Bring

• Deep understanding of the Salesforce platform, encompassing Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, and integration capabilities.
• 3+ years of hands-on experience designing, developing, administering and supporting large-scale, technically complex solutions on Salesforce and associated ecosystems.
• Solid foundation in delivering customer service excellence. Exceptional interpersonal skills for effective communication, stakeholder management, and cross-functional collaboration.
• Experience leading and managing change within technical programs and Salesforce CRM implementations.
• Salesforce Administrator Certification
• Proficiency in Agile methodologies as applied within IT or Salesforce environments.
• Hands-on experience utilizing project management tools such as Jira, Confluence, or Asana.
• Strongly desired: Knowledge of or experience within the philanthropy or grant-making sector.
• Nice to have: Familiarity with tools like Conga (Contracts, Composer, and/or Orchestrate), GitHub, Qualtrics, and Salesforce CLI.
• Nice to have: Optional coding experience (Apex, Visualforce, JavaScript, or shell scripts).

Compensation

The Redwood City, CA base pay range for this role is $124,000.00 - $186,000.00. New hires are typically hired into the lower portion of the range, enabling employee growth in the range over time. Actual placement in range is based on job-related skills and experience, as evaluated throughout the interview process. 

Benefits for the Whole You 

We’re thankful to have an incredible team behind our work. To honor their commitment, we offer a wide range of benefits to support the people who make all we do possible. 

• CZI provides a generous employer match on employee 401(k) contributions to support planning for the future.
• Annual benefit for employees that can be used most meaningfully for them and their families, such as housing, student loan repayment, childcare, commuter costs, or other life needs.
• CZI Life of Service Gifts are awarded to employees to “live the mission” and support the causes closest to them.
• Paid time off to volunteer at an organization of your choice. 
• Funding for select family-forming benefits. 
• Relocation support for employees who need assistance moving to the Bay Area
• And more!

If you’re interested in a role but your previous experience doesn’t perfectly align with each qualification in the job description, we still encourage you to apply as you may be the perfect fit for this or another role.

Explore our work modes, benefits, and interview process at www.chanzuckerberg.com/careers.

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