Medical Office Receptionist (Float)

Company Overview
Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California’s Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG’s medical services with Akido’s innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work. 

As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives. We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team

The Opportunity
The Floating Medical Office Receptionist at Chaparral Medical Group (CMG), an Akido partner organization, plays a vital role in delivering a seamless and compassionate patient experience across multiple clinic locations. This position provides front office and patient access support where operational needs are greatest and requires adaptability, professionalism, and a strong commitment to patient-centered care.

What you'll do

• Provide front desk and patient access support across multiple CMG clinic locations as assigned
• Serve as a welcoming first point of contact for patients, demonstrating Akido’s values of empathy, respect, and accountability
• Check patients in and out accurately, verifying demographics, insurance eligibility, and required documentation
• Schedule, reschedule, and confirm patient appointments in accordance with clinic workflows
• Manage incoming phone calls, messages, and patient portal inquiries in a timely and professional manner
• Collect copays and patient balances and process payments per CMG policy
• Ensure accurate and timely documentation within the electronic health record (EHR)
• Communicate effectively with clinical teams, providers, and leadership to support efficient clinic flow
• Assist with referrals, authorizations, and medical records requests as needed
• Maintain strict adherence to HIPAA, compliance standards, and organizational policies
• Adapt quickly to varying clinic workflows, staffing models, and patient volumes
• Provide coverage during staff absences, vacations, or periods of increased demand

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

Who you are

• High school diploma or equivalent
• Minimum of 2 year experience in a medical office, patient access, or front desk role
• Strong customer service and interpersonal communication skills
• Proficiency with EHR and scheduling systems
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced, team-based environment
• Ability and willingness to travel between CMG clinic locations as required
• Flexibility and adaptability in dynamic clinical settings
• Professional and patient-focused demeanor
• Dependability, punctuality, and accountability
• Preferably with primary care or ambulatory clinic experience
• Preferably with prior experience working in a float or multi-site role Bilingual (preferred but not required)
• Familiarity with insurance verification, referrals, and authorization workflows, preferred
• Commitment to Akido and CMG’s mission to improve care delivery

Benefits

• Medical, Dental and Vision Coverage  
• Supplemental benefits including Life Insurance
• 401 (K)
• Sick leave
• Paid holidays

Physical Demands

Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods.

Location & Specialties

This is a full-time role based in our family of Pomona Valley region clinics. Chaparral Medical Group clinics are in Chino, Claremont, Pomona, Rancho Cucamonga, San Bernardino and Upland.

• On-site, Monday–Friday, 8:00 AM – 5:00 PM
• Schedule and location flexibility required based on operational needs
• This position requires traveling to and supporting multiple clinic locations in Pomona Valley

PLEASE NOTE: While you will be working at a CMG clinical site, your employer will be Akido MSO. LLC which contracts with CMG to provide staff.

Subject to applicable law, proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.

Chaparral Medical Group and Akido MSO are an equal opportunity employers, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.