Medical Assistant, Pomona Valley | Med Refill

Company Overview
Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California’s Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG’s medical services with Akido’s innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work. 

As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives. We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team

We are seeking passionate and detail-oriented Medical Assistants - Medication Refill Specialist to join our team!

Position Summary

The Medical Assistant – Medication Refill Specialist is a centralized, non-clinic role responsible for managing medication refill requests in a timely, accurate, and compliant manner. This position supports providers by reviewing refill requests, gathering required clinical information, communicating with pharmacies and patients, and routing appropriate refill requests for provider approval. The role does not involve direct patient rooming or in-clinic duties.

Job Duties

• • Manage incoming medication refill requests from patients, pharmacies, and internal teams

  • Review refill requests for completeness, accuracy, and appropriateness based on established protocols and provider instructions

  • Obtain required information from patients, including medication details, pharmacy information, and clarification of refill needs

  • Communicate with pharmacies to verify prescriptions, refill status, insurance requirements, and resolve refill-related issues

  • Route refill requests to the appropriate provider for review and authorization, ensuring all required documentation is included

  • Process approved medication refills in the electronic health record (EHR) per organizational and regulatory guidelines

  • Identify refill requests that require provider evaluation, patient follow-up, or escalation to nursing or clinical leadership

  • Document all patient, pharmacy, and provider communications accurately and thoroughly in the EHR

  • Ensure compliance with organizational policies, state regulations, and scope-of-practice requirements related to medication management

  • Monitor refill turnaround times and prioritize urgent or time-sensitive requests

  • Collaborate with providers, nurses, and clinical leadership to improve refill workflows and patient experience

  • Maintain patient confidentiality and comply with HIPAA and privacy regulations at all times

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job-related duties may be assigned by management.

Requirements

• High School Diploma or general education degree (GED) required 
• Medical Assistant certificate in California 
• BLS certification required
• Basic office equipment and computer skills
• A proven track record for working as a punctual, collaborative and flexible team player.

Preferred

• 1-year medical group experience preferred
• Additional clinical experience is a plus, such as EMT, CNA, or Phlebotomy certification.
• Ability to speak multiple languages.

Benefits

• Medical, Dental and Vision Coverage  
• Supplemental benefits including Life Insurance and Short-Term Disability  
• 401 (K) Savings Plan   
• 401 (K) Company Match 
• PTO hours per year
• Sick leave hours per year
• Paid holidays per year

Physical Demands: Mostly sedentary work duties require exerting up to thirty pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time but may involve walking or standing for brief periods.

This is a full-time role based in our family of Pomona Valley region clinics. Chaparral Medical Group clinics are in Chino, Claremont, Pomona, Rancho Cucamonga, San Bernardino and Upland. PLEASE NOTE: While you will be working at a CMG clinical site, your employer will be Akido Labs MSO which contracts with CMG to provide staff.

Akido Labs MSO is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Chaparral Medical Group and Akido MSO are an equal opportunity employers, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.