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Sr Billing Operations Analyst – Retail Operations

Houston, TX

COMPANY OVERVIEW

174 Power Global, headquartered in Irvine, California, is an affiliate company of Hanwha Group, a FORTUNE Global 500 firm that is among the eight largest business enterprises in South Korea. 174 Power Global designs, builds and manages solar power plant solutions.  The company brings a decade of global leadership in solar PV to North America, combining best-of-world technology, processes, and partnerships to deliver utility-grade solar PV solutions customized for local energy markets. 174 Power Global offers the full spectrum of PV solutions – from power plant development, design, construction, operations, and maintenance. With proven capabilities across the solar value chain,

174 Power Global minimizes uncertainty and risk, and helps customers achieve a higher return on their investment in solar energy.

174 Power Global has recently embarked on entering the energy retail market in deregulated markets throughout North America. Chariot Energy is a retail energy provider based in Houston, Texas. We offer electricity to homes and businesses, and it is our goal to provide products and services our customers love and an unmatched experience that is missing in today’s retail energy market.

174 Power Global has set out to have Chariot Energy become one of the leading energy retail providers (by RCE count) within 5 years of Chariot Energy’s launch.

POSITION OVERVIEW

We are seeking an experienced Sr Billing Operations Analyst who will be responsible for supporting the products we sell and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. This role will be exposed to and be expected to contribute to key billing functions within independent and cross functional team projects. Working in a team environment, this individual will support the developed strategy to ensure seamless processing with 100% accuracy of daily billing, payment processing and transactions. The Sr Billing Operations Analyst should be capable of working with our third-party vendors, both independently and in a team, environment as needed, to provide best in class customer service for all internal and external customers.

The ideal candidate will have experience in the deregulated retail electricity space with a strong focus on Billing and Operations Transaction Management.

This role will work from our office in Houston Texas, reporting to the Retail Operations Manager. This is an onsite required role.

KEY RESPONSIBILITIES

  • Function as a main dedicated customer point of contact to research, analyze, and resolve billing discrepancies and disputes and provide timely resolution on any issues.
  • Proactively identify and resolve existing and potential future billing and account issues in a timely and accurate fashion by displaying acute attention to detail.
  • Develop and implement controls/reporting often starting with a non-standard and manual pilot; then upon commensurate success, develop and implement into an automated documented process.
  • Establish controls to bridge identified gaps across all business units.
  • Update and review daily reporting to support several internal daily operational processes.
  • Responsible for day-to-day production analysis of billing, product and transaction management.
  • Responsible for identification and advanced communication to customers related to charges outside of normal tolerance.
  • Create and define processes to measure billing accuracy, timeliness, and success for custom products.
  • Coordinate with utilities and market participants to investigate and resolve escalated customer concerns such as missing consumptions, usage variance etc.
  • Coordinate and work directly with cross functional teams to analyze and adjust processes and functionality to ensure accuracy and efficiency.
  • Develop and maintain policies, continuing education and process documentation for Billing and Transaction Management.
  • Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.
  • Manage and adhere to compliance protocols as outlined by the Public Utility Commissions.
  • Assist with project planning, testing and implementation of automated processes to support with data and analysis.
  • Support finance with month ends close, and other critical tasks, as necessary.
  • Adhere to Retail Market Guide protocols as set forth by ERCOT, NYISO, PJM and NEPOOL.
  • Take lead when changes and proposed regulations occur to understand potential gaps in current processes and formulate solutions to comply.
  • Apply business judgement in dealing with customer issues, billing problems and data requests.
  • Assist in gathering requirements and QA testing for new development on projects designed to improve billing, customer experience and reporting.
  • Provide cross-function support to peers and departments to develop best in class end-to-end delivery processes.
  • Achieve excellence by delivering on key performance indicators (KPI’s).
  • Perform other ad hoc analysis as required.

 REQUIRED COMPETENCIES

  • Business Acumen – Knows the business and department roles and operates with an awareness of the industry standards and procedures.
  • Analytical - Proven problem-solving capability with strong analytical skills including statistical analysis,
  • Stakeholder Engagement – Understands the importance of seeking out relationships and working with others toward a shared goal.
  • Effective Communication - Strong verbal and written communication skills.
  • Agility - Demonstrate willingness to modify position as needed to meet the needs of the business.

REQUIRED QUALIFICATIONS

  • Bachelor's degree in Business, Finance, Accounting, or related field, or 4 years of directly related relevant experience in Retail Operations in lieu of a degree
  • 5+ years’ working experience in Billing or Operations in multiple energy markets across ERCOT, NYISO, PJM and NEPOOL
  • Strong knowledge of retail energy operations, procedures, and regulatory standards
  • Effective verbal and written communication skills
  • Detail oriented and strong follow-up skills with the ability to manage multiple assignments on a timely basis with a high degree of accuracy
  • Collaborator with strong interpersonal skills and ability to work with multiple stakeholders
  • Experience with MS Office Suite; Advanced Excel (VBA/Access/SQL a bonus but not required) 
  • Experience managing multiple priorities accordingly based on anticipated business results.
  • Ability to present and speak articulately to colleagues and leadership in a succinct manner.
  • Eligible to work for any US employer without the need for any current or future sponsorship

174 Power Global d/b/a Chariot Energy, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. www.mychariotenergy.com

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