Clinical Administrator Lead

Remote

 

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by rising rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, those seeking help often encounter barriers—whether geographic, financial, or systemic—that prevent them from receiving timely and effective care. This urgent need calls for a reimagined approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our innovative virtual programs combine curated group sessions, individual therapy, and family therapy, delivered through personalized, evidence-based treatment plans designed for sustainable healing from the comfort of home. By connecting individuals with shared experiences and fostering supportive communities, Charlie Health provides a pathway to long-term recovery, with over 90% of our clients seeing improvement in their most challenging mental health symptoms.

Every member of our team shares a deep commitment to this mission. If you’re driven to make a meaningful impact, we invite you to join us in reshaping the future of mental healthcare.

About the Role

As the Clinical Admin Lead, you will oversee a team responsible for managing key administrative functions within the IOP groups, including scheduling, process adherence, and ensuring accurate completion of required checklists. Your role will be crucial in maintaining operational efficiency, team performance, and compliance, while supporting various departments in delivering high-quality care. Success in this role will be measured by the performance and productivity of your team, as well as your ability to prioritize and complete essential tasks to meet organizational goals.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

  • Team Management: 
    • Lead and oversee a team of Clinical Administrator, providing guidance, coaching, and support to ensure optimal performance and productivity. Foster a collaborative and inclusive team environment focused on achieving team goals and objectives.
    • Track and report on KPIs such as scheduled vs. billed hours, quality audit scores, and CA to stack ratios. 
  • Process Improvement: 
    • Continuously evaluate and optimize processes to enhance efficiency, accuracy, and scalability. 
  • Quality Assurance: 
    • Implement quality assurance measures and perform regular audits to validate the accuracy and completeness of IOP standards. 
  • Cross-Functional Collaboration: 
    • Collaborate with stakeholders from various departments including admissions, care experience, and compliance to understand area of opportunity. 
    • Communicate effectively with internal teams to address client facing issues. 

Requirements

  • Bachelor's degree
  • 2+ years experience working with young adults and adolescents required. Experience in the mental health field is preferred. 
  • Experience in program development and community outreach.
  • Experience in alumni services, particularly in the mental health field, preferred. 
  • Ability to work flexible hours to meet the needs of the team and patients.
  • Must be able to work in the evenings until 9pm MST and weekends as needed to accommodate event programming. 
  • Work authorized in the United States and native or bilingual English proficiency
  • Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR and survey software on a daily basis. 
  • This position is not available for candidates with residency in CA, NY and CO at this time.
  • Please note that members of this team who live within 45 minutes of a Charlie Health office are expected to adhere to a hybrid work schedule.

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $53,000 and $75,000 per year at the commencement of employment. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.                                    
                                    

 

Our Values

  • Connection: Care deeply & inspire hope.
    • We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.
    • We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
  • Congruence: Stay curious & heed the evidence.
    • We ask “why” five times before we’re satisfied with the answer. We don’t stick to the status quo; we challenge our assumptions and remain humble.
    • Above all, we’re results-oriented. When we find data that calls our original plan into question, we modify or pivot.
  • Commitment: Act with urgency & don’t give up.
    • We work as swiftly as possible. The mental health crisis is relentless, and so are we.
    • Our clients don’t give up and neither do we. Persistence is our superpower.

 

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

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